Done.Reviews of donefirst.com

If I could rate less than 1 star, I would. When I first started with Done in 2022, it was so seamless and easy. I was very satisfied with the company. Now… they’re nothing but incompetent and terrible. They’ll change medical providers, or remove providers altogether, and you’ll be sitting wondering why you aren’t getting any responses for medication refills… nobody contacts you for corrections or anything. I had to wait 3 weeks for my medication one time because my doctor didn’t know the pharmacy I asked for wasn’t in network. I would HEAVILY advise not using Done at all.

Still has not given me a refund despite what website says they will if you can’t get a prescription filled. 1000000”% scam now and all the pharmacies will think your a criminal if you use them. Week now they stopped responding when I asked for a refund. Funny how that works

I have been with Done for two years now. I’ve also put my 18-year-old son on the program as well. Everything has been smooth and I finally feel like I had the perfect dose. But as soon as I put in for renewal and the days passed I reached out to the pharmacy to see if they had heard anything and they hadn’t so they also sent a request to “Done” asking them For a prescription refill after not hearing anything I look into my app and it says they had canceled my account. Why is this? I have never had any issues with any membership fees. I’ve never had any issues with my membership. I have friends and family that I referred to this and still they canceled my membership without telling me why or even communicate anything with me. The worst part about it is there’s no way of contacting them. You have to put in a ticket and hope that somebody responds to you. But the response is you get is vague and they can’t find anything. It’s very frustrating. For some reason, it’s not allowing me to post pictures, but I have pictures and screenshots of every step that I went through and all I want is my prescription to continue life. I’m supposed to be starting a new position and the thought of being cut off cold turkey after just having my dose up to 30 mg is causing me serious anxiety. Why can’t Done just get back to me? I’ve already paid my membership fee. Why am I not able to get my prescription?

I’ve requested to cancel my membership and this company has failed to process this request.

I went there to get help for my adhd. The doctor I have did not listen to what I had to say and ignore my messages for weeks. When I left I went to another doctor and they needed my medical records faxed over to them from done. I had to request it 3 times and then it took 2+ months to send them. Would not recommend if you are really looking for help with your mental health.

Incorrect charge for extra $200 for a visit scheduled a few hours too early From my allotted one a month free.

They charge monthly and still refused to provide any service for months. At first, it seemed fast and convenient. I met with a doctor who prescribed me Adderall for my ADHD. He mostly sent refills when requested. However, he would not meet with me after the first appointment. I would schedule appointments and he would cancel them and make changes to my meds based on my comments. Then, I requested a refill and got no confirmation for days. I requested again, and again, heard nothing. I was out of meds at that point. A few days later, I got a notice that my doctor was not with Done anymore and that I was being transferred. The nurse practitioner they matched me with didn't have availability for 6 weeks. They would not give me a refill in the interim. I finally met with her and the appointment was good. She adjusted my medication and we planned a follow up appointment for about 8 weeks later. I got confirmation of the appointment multiple times the week before, the day before, and even two hours before. I logged in at the appointment time and I got an error saying the appointment had been cancelled. No information other than that and no warning. I logged into Done and found that it said I was being transferred to a new practitioner. I clicked on the schedule a meeting and there were no appointments available. I scheduled a call with customer service for the next day. The next day, I logged onto Done and found that my new practitioner had exactly one appointment available and it was 4 weeks away. When they called, I explained the situation. I told them I had an appointment for a medication adjustment that was cancelled without notice. I needed not just a refill, but a doctor who could help figure out the problems I was having, and I needed it sooner than a month from now. The person on the phone apologized profusely and said he would try to find me an earlier appointment. The next day, I got an email confirmation that my practitioner had changed (first time they'd officially notified me of that) and that my appointment was confirmed for a month from now. I also got an email saying my ticket was being closed because I had an appointment so my issue had been resolved. I replied that my issue was not resolved and that this was not what I had discussed. They replied to the email chain and said they would keep the ticket open, but could not schedule an earlier appointment for me, so what did I want to do. I told them if they could not get me an earlier appointment, then close my account because I'm not paying for a service they're not providing. I heard nothing for several days. Then I got a reply to my email, saying they hadn't heard from me and asking if I wanted the ticket to remain open. I replied that I had responded and I was waiting for their response. Several more days pass. They reply again (all of this is in the same email chain!) saying that since they haven't heard from me, they are closing the ticket and considering the issue resolved. I went in and manually closed my account. Done is, at best, an open prescription pad, and at worst, a monthly subscription service that refuses to provide service whenever they feel like it. I ended up paying for 3 months where they did nothing for me. They also don't take insurance, so all of that was out of pocket. I would advise anyone not to rely on this service.

My first interaction with Done in 2022 was horrendous and I felt they were a scam. When my doctor retired and I no longer had insurance I gave them another try. Since I had already been taking medication, they were able to handle treating me. I was given the same provider. I guess when you sign up there's no way to switch providers. He was ok but it was really difficult to get things dialed in correctly. I ultimately needed to see an in-person provider. The Done provider felt the solution to my meds wearing off before the end of the work day was to increase the morning dose. I ended up with feeling like it was too much in the morning and still didn't last through the end of the work day. Ultimately, I ended up seeing an in-person provider to get things dialed in accurately. I would probably use Done in a pinch again but I would not choose them over an in-person provider given the choice.