Done.Reviews of donefirst.com

Should be zero stars! I’ve been a customer of Done First for awhile, and my experience has been nothing but frustration from the start. The entire process is riddled with inefficiencies, poor communication, and a lack of accountability. First, their policy requires a 3-day window to request medication refills. Despite adhering to this timeline (and often exceeding it), I encountered constant roadblocks. Sometimes my prescription was refilled on time, but more often, I had to send multiple emails and endure significant delays to get them to do it. Communication is a nightmare. Done operates exclusively through email, which is cumbersome and unreliable. I experienced delays in responses, missing appointment links, and unhelpful replies from staff. When I reached out to my provider, I was often told, "That’s someone else’s responsibility," leaving me in limbo. Scheduling appointments through their portal was another frequent issue. Their system works sporadically, and their consult message board often fails to show all messages and replies. On top of that, Done doesn’t even provide a phone number for direct contact. If you need assistance, you have to request a callback through the portal—a process that rarely resolves anything, as most representatives claim they need to escalate the issue or that it’s outside their scope. The stress reached a new high when I discovered I had been discharged from their platform without any prior notification. I only found out by logging into my account, where I saw a message stating the provider had recommended me for discharge. The email I later received informed me I had 7 days to find a new provider. Seven days! Finding a new provider that quickly is nearly impossible where I live. This action was unethical and irresponsible, especially considering that my medication cannot be stopped abruptly without causing serious side effects. This company has been nothing but a source of stress and anxiety. The portal is unreliable, the staff are unhelpful, and they only had one practitioner covering the entire state of North Carolina—an absurd setup for such a critical service. I was told I was discharged because I needed a "higher level of care" because I expected timely monthly refills and functional systems to schedule appointments and access virtual meetings. Apparently, these basic expectations were considered a "higher level of care" I paid $960 a year for their services to manage my ADHD and anxiety medication, only to have this company significantly worsen my anxiety on a monthly basis for what should have been basic steps. If you're considering using Done First, save yourself the stress and look elsewhere. Their lack of professionalism, reliability, and accountability is staggering. *********Edited to add 12/11:********** Done’s response below is utterly meaningless. I’ve contacted their support team multiple times, including today, in an effort to resolve this issue. Their suggestion to “contact support” is absurd because that’s exactly who I’ve been dealing with repeatedly. This is nothing more than a performative, faux-concerned response meant to appear helpful. Don’t be misled—they have consistently shown zero care and concern. Done verbally acknowledged on the phone today that they are fully aware of the withdrawal risks and still they refuse to offer meaningful assistance to get me to my mid Jan appt. which is the earliest appt I could get with any service provider in my area. This is not just poor service—it’s reckless disregard for patient well-being.

Almost forgot, I received the payment, here’s my positive review. Amazing job, I love the service, so reliable. Thank you so much!!

Being a customer with donefirst honestly has been the biggest nightmare i’ve ever experienced. So far two providers have all but ghosted me, leaving me without medication multiple times. Customer service consistently drops the ball and doesn’t respond to emails or doesn’t follow through with what they promised. As of today I requested a refill six days ago. I reached out to done and my provider and no answer. Finally, I made an appointment with the care team over the phone to see if that would work. Appointment was for 11am they call me at 11:30. I explain the situation and they say they’ll reach out to my provider. They called back and say that my provider is in “urgent care.” They tell me they can offer me a new provider appointment but not until the 13th. I told him how unacceptable this answer is, that this isn’t like Amazon where you don’t receive an item when you get a refund, this is literally my body and a medication I’m taking and now had to go off of multiple times due to their inability to provide consistent care. I’ve given done so many chances and I’ve always been let down. I asked if I could at least get a copy of my medical records so I could start looking for a new provider. They told me if I do that they will discharge me because it shows that I’m looking to get medication in two places. I told them that is not my intent, but I have had very bad results with providers and appointments and need some sort of back up plan. I spoke to my general physician last year about these issues and he told me he may be able to help but would need my records from donefirst. I was finally feeling like the issues with them for us for over with when I found the new provider, but clearly nothing has changed. When I experienced these issues last year with them, I had customer service phone calls where they would assure me someone would call me back the next day and weeks would go by with no follow up. The only consistent thing I’ve had in regards to done first is the money i’m paying monthly. I’ve never had a phone call with a customer service representative that exuded any sort of empathy or intent to help. I don’t know what to do anymore, having ADHD is hard enough but constantly being on and off meds to me feels worse than just not having them at all. I’ve given done my money, my patience, and my trust but in return it’s been nothing but inconsistency and one letdown after another.

The new mindful health won't accept my card and I'm about to lose my doctor, my meds, and my subscription because their email customer support is terrible at helping or listening. I tried calling the customer support phone number and they just dont answer it goes to voicemail. I hope Done reads this and responds thank you..... I saw your reply And I went to the link and it says I can't make an appointment. I mean really you guys what kind of customer support system have you put together? Because it's terrible. You say it's important to you to fix the problem but beyond that you are doing nothing to help.

lower your prices

I needed my medication filled and the pharmacy I normally had used had been out of my medication .. I began to worry that it was gonna take forever but it didn’t and I was expedited I would say and was very please thank you !!!

The entire team is dedicated to providing a safe and nurturing environment. My therapist was not only skilled but also genuinely invested in my progress. They encouraged me to set realistic goals and celebrate my achievements, no matter how small. The holistic approach to treatment helped me understand my mental health from multiple angles, including emotional, social, and even nutritional aspects. I have developed coping strategies that have greatly improved my quality of life, and I feel empowered to face whatever comes my way.

Very helpful with retrieving my records!