Done.Reviews of donefirst.com

If I could give zero stars I would. My provider did not join the call, I waited for 30 minutes. Then I called over and over with no response, when I email I receive a generic email that makes no sense and simply repeats the same response over and over.

greatest joke around. if it can go wrong it will! I can't get my prescription after emailing back and forth with what seems like various customer service people for weeks. I say that because no one really seems to know what I've written in past emails. now my credit card won't work on their new site and I can't change it myself. they want me to send them a bunch of stuff so they can verify with my bank...? ive had providers no show or cancel appointments right before scheduled time. I wouldn't use this site unless you are absolutely desperate and okay with meds now and then, appointments at providers whimsy, clueless customer service and confused billing department. they are now changing their name to Mindful which may be to get away from original name. I never write bad reviews, but a persons mental health is too important to be treated this way. thee could be very harmful ramifications of missed meds and appointments. be good to yourself, spend the little extra money and find a dr you can trust!

I have begrudgingly been a paying member here for 4 awful years, and today was supposed to be the day I get my prescription filled, I attempted to get ahead of it 24hrs in advance and asked for my prescription to be called in the following day, to which I received zero correspondence. Then the day my refill has been issued on for 4 straight years (25 day intervals) I received no response until I emailed support directly, to which I received a reply with the surprising news that this company (they recently changed their name to Mindful. I assume due to Donefirst’s trash reputation) arbitrarily changed the interval of refills by 3 days despite their patient portal still Indicating 25 days where I would usually request my refill manually VIA a link on my home page. After our correspondence on this discrepancy and being told I would have to wait until the following Monday (this happened on a Wednesday) to get my medication for no discernible reason, I logged back in to the patient portal to find the link to manually request my refill had been removed entirely. No date when I could request it, and no indication of any kind relating to my refill date. Nearly 1k a year for this kind of service is absurd, and that is just for membership, cost of medication is separate. If you can find similar healthcare elsewhere, DO IT.

This would be a perfect platform if it wasn't for the lack of customer support and the website. I dont know what moron software developers they hired to create the site, but they should get their money back. The ONLY way you can log into your account is through a text message verification, no email at all. So if you have a new number, you have to email support (because they have support number) and request to update your info. I've sent three different requests, they've responded telling me my information has been updated, and I still can't log in to my account because "phone number not registered" error. So the website is flat stupid stupid and support is practically non-existent and worthless.... Part 2: As you can see they responded to me below. And sent me a link telling me to schedule an appointment to speak to an agent. However, the website simply says "no appointments available". Just proving my point how worthless the people at done are.

I send in for my prescription refill and three days later the doctor responds that she will send in after a visit. Not a big deal except they have no open appointments for the next 20 days. I’m going to run out of my prescription today, they expect there patients to go weeks without and act like it’s no big deal. How is it ok to hold someone’s prescription ransom. It’s not my fault that you have no availability for the next three weeks.

Continued to charge me, wouldn’t refund the service after an unprofessional intake happened where she was at home without earphones and her family heard the intake and it was noisy. I felt violated

I don't know where to start A few months ago, my pharmacy ran out of stock on part of my prescribed medication. Instead of waiting for the full prescription (30 XR capsules and 30 non-XR tablets), they gave me the portion they had in stock (30 pills) and asked me to come back 14 days later for the rest. This created two separate refill schedules for my medications, requiring me to request prescriptions every two weeks instead of once a month. When I brought this up to my provider, a day after renewing my care subscription for another $80, I was looking for a way to sync my schedule so I didn't have to request new medication every two weeks. Here is her *word for word* response, and the spelling is exactly as it was written to me, the PATIENT. Olubukola Shodiya, PMHNP, writes: "Hello am sorry that is not how it is narcotic is dispensed you are not compensated for last days you didn't have the refill. There is a nation wide shortage issue, in other to syn them you will have to do that on your won accord, or do not pick up until both medications are available in other to syn them, note: i will not advise you to do that due to the shortage issue. I strongly advise you to use medication stole on days that are very important or find other pharmacies in your area or even drive little further area from your regular area." The lack of empathy is SHOCKING, especially for a mental health patient, where consistent medication is critical. The blame-shifting is astronomical, when blame isn't even on the table, I'm just looking for a solution to what should be an easy fix. I cannot believe I spend a monthly payment on a service that would speak to me like this. And that's assuming I can even comprehend what the message is trying to type out. How does this person even have a provider license? *edit* Upon going to the site suggested, I'm met with a pop-up that says "All appointment types are private, none are available for scheduling."

10/10 - Don’t recommend. I’ve been using Done (Which they are now Mindful Health - so you sign up on the Done Website and they have you download the app for them to reroute you to a whole new website, the app is no longer usable) since March of 2024, at the time I hadn’t used my ADHD medication in over a year and I had just moved, didn’t have a primary care provider so decided to do this option for convenience. Had my appointment and prescription within the same day, that was the only good part of this experience. Literally every single month since then I always get my prescriptions late, if I was traveling and even knew I needed it early I would let my prescriber know weeks in advance with travel itinerary and all and she would just forget to put it in or she would put it in but forget to put that it was for early pickup but by the time she would correct her mistake, I would already been gone for about a week. My prescriber only logs in for maybe 45 minutes out of the week so if you need anything like a refill, consultation, a medication adjustment, or even just a question you have to wait over a week AT LEAST to get any sort of response. For my job I travel a lot for work, some months I am fine with picking up on my normal pick up date (but I still never get it on my normal pick up date because again she’s always late with the refills) but other months where I’m traveling and I realize I’m gonna have to go two-three weeks without my prescription, I let her know weeks before I am leaving and the last time it happened, she suggested that a co worker ship it to me. A CO WORKER, granted there’s few I trust but even if that wasn’t the case, you know how much mail/packages get stolen especially during the holiday times? Then what would I do? Because I already asked if she could even put in the refill in another state (because some providers can) but she can’t. I let her know the first week of October that I was going to need my prescription a week early in November and a few days early in December, she approved it. Got my prescription for November when I got back from my trip and now it’s December 20th, I told her I need it by December 21st (multiple times) because I’m leaving and won’t be back home until FEBRUARY. I got locked out of my account due to the whole transition of making Done. into Mindful Health for the last 3 WEEKS. No one responded to me until today and now they are telling me that it all depends on the prescribers response, she won’t be back until December 28th and this time around I don’t have someone that can pick up my prescription and send it to me. So they are telling me that I am paying them this month subscription service to basically tell me I have to go a month without my prescription because they respect her work life balance so if she is not logged in, she will not be reached out to about the issue. I’m glad they respect her work life balance, but she works 10% of her week and they can see that. Just asked for a full refund for this month’s subscription and canceled my account. Now I’m going to have to detox off one of my prescriptions during the holidays/while traveling for work for huge meetings this next month. They don’t care about how their actions affect their patients because all they care about is getting their money every month, I’ve had to go through continuous issues and I have made so many complaints and each time they apologize and say they will make sure this never happens again. Well it happened again and this was the worst possible time they could have done this. If you don’t actually need the medication then maybe this site is just for you because you can get your monthly drugs at a discounted price just whenever their drug dealers are available to deliver to you.