Done.Reviews of donefirst.com

The convenience of being able to meet with a qualified doctor via phone appt has made getting good care almost effortless.

Great support! They have not only helped with medication, they have also supported me with constant follow up and resources. Done has done it right!

They make it very easy to see a physician.

Great easy good follow up

Working with the doctors has been so helpful and easy. They have always listened and worked with my needs.

I became a member of Done Jan 10, 2024. Usually, it's $199 to sign up followed by $99 a month. They had a sale for $700 for the year, and I took that to save myself around $500. Sounds like a steal right? It would've been, assuming the service was decent. It was not. A day or two later, I meet with a provider. After about 10 minutes, I was prescribed meds. I'm not a psychiatrist, therapist, or any kind of doctor, but that seemed pretty fast to determine whether or not someone has ADHD. That was the first red flag that this place being a "pill mill" might be true. During the appointment, I was told that Done doesn't send medication to CVS, my pharmacy. I named one or two other big name pharmacies that they didn't send to either. That's odd. So, after the appointment, I'm struggling to find a pharmacy, because they either don't accept Done prescriptions or they're a 2 hour drive away. Well, I'll just have to get a refund. No can do. Done doesn't give refunds period, no matter what. If that sounds like a scam, that's because it is. If you were to order something or pay for a service, and after taking your money were told, we don't deliver/work in your area, and weren't offered a refund. You just got scammed. But let's assume Done works in good faith (they don't), the question then becomes why don't these pharmacies want to work with done? They know it's a scam or at least unprofessional. I find some hole in the wall pharmacy that's willing to accept Done prescriptions. Done supposedly sends the prescription. After a few days of the pharmacy not receiving it, I ask Done to resend it. It arrives, but there's another problem. Prior authorization of insurance. Jan 18 - Done sends prior authorization for the medication to my insurance company. That's supposed to take 1-5 days. A week later, they're "looking into it." Feb 3 - They're "looking into it." Feb 9 - I ask Done for an update. They sent a follow up request to start "looking into it." Feb 16 - I'm told my insurance needs a "specific PA form and a letter of medical necessity with the request." Feb 23 - I ask for an update. I'm sure you can guess the response..."looking into it." Feb 24 - At this point, I get a little aggressive in my email to Done. I hate that I had to do that, but... "We are pleased to inform you that the Prior Authorization (PA) for your prescription has been approved. Duration: 02/14/2024 to 02/13/2025" In case you didn't catch that... Duration: 02/14/2024 to 02/13/2025 2/14/2024 Is the day the prior authorization had been approved. That's 10 days before Done decided to tell me. The last 2 weeks they had been "looking into it" it had already been done. But wait, there's more...The medicine they give me doesn't work. In fact, it damn near kills me. Turns out, the medication wasn't compatible with the medications I already take. Of course, I informed the provider of all the medications I was already taking for other issues. My actual Doctor was shocked that they would put me on this medication to go along with what I was already taking. Now, after waiting over a month to finally get my medication and painfully living through the adverse effects, I'm defeated. This all happened before March. It's June. I haven't received one email from Done checking to see how I've been doing. Done if nothing else is supposed to be convenient. That's why we use an online provider. It's not convenient. It's frustrating. It's unprofessional. It's a scam. You will be charged before ever receiving treatment. You will be waiting for refills. You will struggle to receive good customer service. You won't get a refund. Make sure you change your payment info. Make sure you save evidence that you've deactivated your account. They will keep charging you. Just read the reviews. There's plenty of victims. It's been months, and I've finally gotten around to writing this review and deleting my account. It's almost as if I have ADHD. Edit: Wow, immediately after making this review, I deleted my account. First they offered 20% discount. Then they offered to pause the account. Desperate. After declining both options, I deleted my account. They don't send no confirmation email. No goodbye email. No nothing. It's like they don't want you to have evidence.

SCAM!!! They say it's $10 but they actually charge you $99. Scum. They have an F for their BBB rating, how is this allowed to even be a company??

I have been using the service since Jan, and I’ve only been able to successfully fill a script with no delays 1 single time, for 1 single month out of the 6 months I’ve been paying. The rest have been delayed, or through mail-order hell just to arrive. I have never been able to take the therapy daily since I have never had an occasion where they were able to refill on time without interruption to treatment. Now on a random Saturday, 3 days before I’m due for a refill, they cancelled my appointment. Removed my clinician as my provider, put me in a waiting for another provider, and have no solutions for me to continue therapy or reschedule an appointment. They are dangerous and play with people’s health. YOU WILL LOSE MONEY USING DONE, there is no way they don’t win like a casino to steal your money and provide nothing. I strongly encourage patients unjustly treated like myself to report to AMA, APhA, and BBB. CVS already no longer fills for them, let’s get them banned US-wide. They should not be in business. Meanwhile sick untreated people suffer. No replies to emails since Saturday, no replies to repeated scheduling of a call for help. Just an absolute trashbin of company.