Done.Reviews of donefirst.com

When used appropriately every month this program is useful and is helpful for all dealing with ADHD and mental health issues.

Done is great. They are incredibly responsive and helpful. I rarely if ever have to wait to hear back when I have a question or concern.

Easy to use app and website. Provider is very caring and helpful.

Done is a wonderful opportunity to get help when conventional methods aren’t a fit to an already hectic routine. Life can be overwhelming and Done presents help where someone may need it most. Done is there to confirm that there are capable people who care about your well-being. Done is backup when you need it and how you need it the most.

The dr listened to me worked with me rather than telling me. Overall it has been a great experience.

My prescriber wrote my prescription wrong. Completely an error on her part. She wrote the number of pills in my prescription as one pill. Nobody there will help me correct it. It's an endless stream of auto-generated messages. I have been off my meds for over 20 days now and it has been really hard for me. It would be nothing for them to correct the situation, yet they do not.

EDIT: they've asked for more information - I've set up approximately 10 appointments with your patient care team. They finally got my records to me and upon review by a real doctor the MD in question indicated that the results from your doctor were not sufficient to conclude any diagnosis as the proper screenings were not performed. This company is a scam. Done has caused me mental and emotional damage because of the incompetent and undertrained staff on the support lines, the convoluted, incorrect, and asinine procedures, lack of ability to connect with critical departments, and the overall unhelpful and unprofessional "support" that Done provides. The level of incompetency and lack of empathy I've experienced is especially infuriating because it's not the offshore employees fault that the training and processes suck and that the Done doesn't prioritize patient health and wellbeing Customer support wont tell me when they're going to call and they don't HAVE a callback number. Even when I make an appointment. They'll call early and ive missed calls from the "urgent appointment booking line" that the PR department directed me to on Google reviews because they don't call on time and have no way to reach back out. Every customer service person I've worked with has only provided canned responses and they read from a script and its absolutely dehumanizing for me to experience someone reading a response to a real life problem Im experiencing. The lack of empathy is astonishing. Additionally, all the service reps I've worked with are non-native speakers of English which adds an additional barrier of communicative frustration because they don't understand how screwed up and convoluted this process is. They just don't get it because all they are trained to do is read from a script. The negligence of this company's training protocols is painfully obvious in every interaction with customer support. They've never been trained in customer satisfaction and support, and they don't have the proper resources available to help those of us who call in with requests. I have been trying to get my records for a week and they won't send them. I sent the HIPPA paperwork even though I had to go out of my way to find a way to print the document and get it to them. Then when I did send the HIPPA document, they told me my document was unacceptable because I had to provide my email address in a box where there is no place to put an email address. And that's not even me complaining about the completely asinine fact that I have to sign a release form to release my own information to MYSELF. This is genuinely the WORST service I've used for online mental health support. In merely trying to request my own medical records to provide to the rest of my care team, I have experienced severe and worsening depression, anxiety, and my ADHD is out of control. All of this is the direct result of Done's ineffectually and lack of responsive and empathetic support.

Wonderful physician and great service. My only regret is I did not reach out sooner. The relief I’ve experienced is unfathomable. Thank you