Zachary C.
Company has terrible service and isn’t…
Company has terrible service and isn’t responding to emails about refilling prescription. They are lazy and slow about things that are incredibly necessary for individuals well-being. Edit: The company is now trying to placate me by telling me that since I’m in Massachusetts for school, I have to wait until I go back to California in order to get my prescription sent to me. (BTW, by writing a bad review I got a reply much faster from customer service) What is incredible is that a month ago before coming to Massachusetts I was told that I’d would have no problems receiving my prescription and the first refill was sent to my Massachusetts pharmacy with no problem. At the end of the day I don’t think the company is all that trustworthy and I wouldn’t take anything that they say at face value because they could screw you later when you need your medication most. Edit #2: The company actually did a pretty good job of helping me out and I found a pharmacy in New York that I could use. While I don’t really enjoy the fact that I had to make a bad review to get good customer service, I do appreciate the company for going above and beyond to make sure I was happy after seeing my original review.
Response from Done.Nov 9, 2021
We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!



