janeita L.
Pretty Decent Experience, Much easier than traditional providers
So far I have had a decent experience with done. I got my initial appointment within 24 hours, and the provider was very kind and easy to engage with. I have had some frustrations with followup, however. The pharmacy where my prescription was sent was out of the medication, so I asked to switch to a new pharmacy, which took a few days. And the new pharmacy said they hadn’t received it, even though they found it once I insisted it had been sent. Not sure if that’s an issue with their system, or with done. It can sometimes take a few days to get a response to inquiries and requests submitted through the portal. However, I plan to stick with done, at least for the time being, because my experience has been much better than dealing with a lot of traditional providers, many of whom won’t even accept new patients.
Response from Done.Nov 18, 2021
Thank you for your feedback - we are always looking for ways to improve. Please don't hesitate to reach out at any time for help.



