customer
Easy to use, but refills take forever
Update:: Had my last appointment 8 days ago, after my review I was called by their customer service team and promised my refill request would be escalated and I'd get a credit on my next bill. That was 3 days ago, and 2 calls later and they still haven't sent in the prescription the doctor prescribed over a week ago! This is ridiculous, you bet they never miss a day pulling my $90 out each month. I like that it is an easy platform to get my diagnosis and medication started to find the right prescription and dosage but once that’s done I’d hoped to move to my PCP but was told I can’t do that, have to keep paying $90/month to keep getting it. And their refill situation sucks. Consistently, no matter when I request a refill or the doctor changes the medicine, it is never called in and available for me until a minimum of 4-5 after I need the refill causing me to be continuously messing with the momentum I start gaining each month.
Response from Done.Jun 12, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).