Sheyna P.
I read many of these reviews before I…
EDITED. I’ve had problems receiving my prescription this month due to a provider issue. Customer service has worked very hard to right the wrongs, and I’ve now been set up with a new provider. I have an appointment set up for tomorrow and hoping my prescription is then sent in. I’m changing my review for now and depending on that, will update again. I had 3 greats months with no issues… until this month. So I’m hopeful things will be smooth from here on out with this new provider. They’ve also offered me a free month, pending approval, for my delayed prescription. Overall, I’m happy with the way customer service has worked to make this better. Assuming all this goes as described, I still recommend this service.
Response from Done.Jan 18, 2022
We are so disappointed that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.



