Done.Reviews of donefirst.com

I just started using Done back in December. I am paying monthly to be told they cannot submit my second refill to the same pharmacy that I used the first time and have been waiting for almost two weeks for them to remedy the situation. I feel completely scammed! Anyone looking into using this company should do their research and look at these reviews. So far, I am very disappointed with the service.

I am a busy mom of three. I am a full time nurse and a full time student I do not have time to go to a office to renew my prescription. Done has made it possible for me to get the help I need. For renewals you log on and hit a button and the script is sent immediately to the pharmacy. I meet every few month with a NP. I have nothing bad to say about the company.

The diagnosis process was really smooth, I was worried that it would feel judgmental but the Dr. listened very well and understood what I was going through. I have been wanting to get diagnosed for years but always had anxiety about the process. I would give Done a 5*, but I've had some issues with my refills being ready on time.

I have had a wonderful experience with Done for the last four months. Scheduling has been quick and easy , especially when needing to make a change and rescheduling. The process and online dashboard make it easy to communicate with my provider and have refills automatically requested and sent to my pharmacy. Appointments with my provider have been friendly and she is knowledgeable and open to all of my questions. Have recommended to family and friends!

Been using them since the pandemic started and couldn’t be happier. My provider Yina Cruz is excellent in both appointments and answering any questions I have throughout the month with almost immediate reply’s. And the support staff has been excellent with sending prescriptions in on time.

SECOND UPDATE: It's been 8 days now and my medication still hasn't been ordered. I have more anxiety about the situation than when I first sought out treatment. Now they're blaming it on a national shortage of the medication. My pharmacy confirmed that they never received the order and couldn't even confirm whether or not it was in stock. They did say that if they're out, they let you know there's a delay and that they're ordering it. That didn't happen here because they NEVER received the medication. Again, please stay far far away from this company and go with an M.D. directly if you can. I'm now out the money I spent here and I just signed up to see a psychologist directly for about 2.5x the price. It's a lot of money out of my pocket but it's worth it for the peace of mind, honestly. I'll be reporting them to the BBB and the consumer protection division of my attorney general office and the federal bureau of consumer protection at the FTC. It's horrendous how they would take advantage of people in this way. UPDATE: After their generic response about wanting to investigate and address any issues, I didn't hear from anyone. I never heard from the alleged "on call provider" they have. My pharmacy hasn't been contacted. I logged into my patient portal today to send another message and saw that they had deleted my last message detailing how I wasn't able to get ahold of anyone. No response, no acknowledgement, just deleted it. I'm honestly shocked. I also called in twice and received an automated "no one is available" message. To an "urgent" hotline that is supposed to be able to be accessed 24/7. This is by far the worst experience I've ever had with a care provider. Horrible. Almost everything they purport to "service" is completely misleading. My next step is to go to the federal and state consumer protection agency and then legal action if necessary. Stay far, far away. Completely regret signing up with Done. I was able to get an appointment quickly, which is legitimately the only reason I'm giving them 1 star.There was an issue charging my card the day before my appointment. Instead of getting ahold of me to either fix the issue or try another form of payment, my appointment was cancelled. I had to go in and register like new and was charged again (on the same card might I add). Luckily, my appointment time was still available so I wouldn't have to wait another week. I was glad to get scheduled quickly, because local providers couldn't get me in for 2 or 3 months. I had my appointment with a NP, and she prescribed 2 medications. I went to pick up my medications and only 1 was there. Called the hotline and was told someone would get back to me either that day or the next morning. It's been 4 days and I've called every day and been told the same thing and haven't heard from anyone. When I got through to the hotline today (oh yeah, you can't always get through and they will cut you off after a 10 minute wait), I asked to speak to someone above the rep or someone who could actually resolve any issues instead of taking a message. I was told that it's Friday so the management team isn't in. 24/7 access is a total lie. I found a number for my provider directly (Done doesn't provide this), and she told me my prescription didn't get in because controlled substances have to be sent in by a doctor, not NP, and the doctor hadn't sent it in yet. Fine. Was told it would be corrected the next day. It's now the end of the next day and the pharmacy still doesn't have my prescription. I called in AGAIN, and I was told I would get over to their on-call provider list to get the prescription in and "expedited" on their list, I would just have to wait for a call from their prescription service. Still haven't heard anything. It sounds like the majority of this "service" is just waiting for someone to get back to you that may or may not ever do so. I already know the copy-pasted general "we want to investigate and resolve this" response is coming, but based on other reviews it doesn't look like things ever get investigated or resolved or if they do, it's months later. This "service" is a total scam; don't fall for it. I understand that for a lot of people, access to mental health services is a real issue. If you can afford it, and if you have access to another provider, invest the extra couple hundred bucks and go with someone reputable that you can actually access easily.

Very straightforward process - some hiccups finding a pharmacy that takes telehealth prescriptions, which I only figured out after a couple weeks of giving Done info on pharmacies in my area, but other than that - refills and follow ups have been seamless and I’m thankful for this service and how much it’s helped me.

I struggled with certain things (school, reading, acting out, focusing) through childhood and in to my adult years. I was never seen for it or diagnosed. When my child began having the same struggles, we took her to a doctor where she was diagnosed with ADHD. I figured it was too late in life to seek assistance until I saw an advertisement for Done. I completed the questionnaire with ease. It was almost eery how they had questions for all the things I was experiencing through life. I met with the practitioner via telemedicine. He took the time to listed to all of my symptoms and provided a treatment plan. I am early in treatment but cant believe the changes I have already experienced. I regret not getting help sooner. Being able to see the doctor in the privacy of your home and schedule is a game changer. All messages I have sent to the practitioner were responded to timely and with a response that satisfied the question/concern/request. Thank you Done! Not being able to pay with insurance for consults/membership is the only thing preventing me from rating them 5 stars.