Done.Reviews of donefirst.com

The doctor/patient experience was great, I’ve had issues with the portal but just did an app update and noticed some changes that’ll hopefully help navigating through it. Appointment availability is hard to find still, it seems as if no appointment dates or times are available

I’ve sent emails requesting my records with zero reply. My clinician is fantastic and had everything to to with support

Honestly if I was allowed to give negative stars I would because they make your life with adhd worse, not better. Just adding on to the list of awful experiences with Done, provider went awol, she cancelled 3 appointments in a month and then wouldn’t respond to messages or to my prescription refill requests. Switched providers, after my refill was overdue by 3 days she also took another 3 days to send it in. But guess what she put the incorrect instructions on them so it looked like she wanted me to take 4 20’s a day. No big deal right, easy fix right? Nahhhh she’s been awol for over a week now, I’ve probably sent 30 messages without an actual response other than some patronizing bs. Stay far away from this company. Probably least professional, worst run company I’ve ever associated with. They don’t give a heck about you as a person, as long as they get their $ every month. Intentionally manipulate patients and lie to them to hide their unreliability, give empty answers as to why it takes weeks for your provider to respond if you are having an issue with your medication. Make it so there’s no way to communicate directly with your provider and close off any messages/inquiries you create on your portal saying “your question has been answered” when in fact it wasn’t and sometimes it wasn’t even addressed. Just overall the worst experience with any company I’ve ever had. They cause more anxiety and make your adhd symptoms worse because of the stress of just trying to get your prescription sent in on time. They are a joke and treat you like a joke. P.S. the link they provided me in the response to this review was also bs, never worked, it’s what they do, they lie and manipulate until someone decides they might lift a finger and help you.

UPDATE: I set up a call like they asked and waited for a call as stated on the conformation e-mail, but no one ever called me. 6-19-24 I was just sent an email stating that I have been discharged (after 2 years) because my provider didn’t feel treatment was right for me. I had my appointment with the provider the day before and he never mentioned anything. I was on adderall IR 20mg in the morning and 5mg at noon. I asked if the 5mg could be increased to 10mg since I still felt my concentration waning in the middle of my 13 hour shift. Being on medication is instrumental in ensuring I am able to focus on the patient and physician in code blue situations as an ER pharmacist. I used to get distracted easily by anything going on in the room and the chaos going on around me on a daily basis. I finally felt I was able to do things around my house as opposed to just thinking about them. I finally felt normal. Done will not answer my emails as to the reason why I was essentially blocked. Furthermore, I’ve had two practitioners and both of them always seemed bothered to speak to you, never smiled, and made you feel like a drug seeker for a medication that only made you feel like a normal human. Shame on this company for employing such non empathetic people to handle a diagnosis that has a high stigma only to feel even more stigma from them. I would recommend people not use this company unless you like being judged and risk being discharged from one day to the next when you feel you finally found the medication to control of your symptoms.

If you have healthcare already, you’re better off working through that system. Done will require EKG and more from a primary care physician. Wish this would have been advertised because I’m out $200 now with nothing to show for it. Now my family loses the cash and I’ve gotten nowhere with my problem.

Was told I had to have a follow up with my provider. I have had 3 calls to confirm my availability and no call scheduled. I am out of medication and going to cancel this service if this is remedied by the weekend.

Great experience with professionals.

I signed up for an initial consultation from an ad. They overcharged me for the initial consult, and when I pointed this out they required I send them a screenshot "to prove" the amount they advertised to be the initial cost. So beware, and make sure you take screenshots of anything with this company. Since then, I have had problems nearly every single month with the meds. No pharmacy has the meds they write, so you are limited to their online pharmacy, which is a joke. My first prescription took nearly 3 weeks to arrive. In April, I went nearly the entire month with no meds because of issues with Done and the pharmacy. I am currently 2 weeks waiting this time around since I’ve been out of medication. The pharmacy blames Done, Done blames the pharmacy. Now they advised they will no longer cover the cost of medication with the subscription plan which they have done for the past 6 months, so I asked if they are going to amend what I pay monthly. Reduced services result in reduced costs, right? And mind you, they made this change with ZERO NOTICE. A refill was supposedly sent in, and when I called a week later because nothing had happened, the pharmacy advised "Oh, Done doesn't pay anymore so we have to collect an additional payment from you". That is how I found out. No reply to my question on the change in services/costs. Instead, a week later I found they double-billed me. I emailed them again, and again, no response. I have sent 4 unanswered emails at this point to their main customer service email. There is no number you can call. Oh, and I just found out today that the refill they supposedly sent in didn’t actually get sent in, so no idea at all when I can expect my medication this month, but based off of how long it has taken in the past, it will be at least another 2-3 weeks. Just be careful! You will pay, but you will not receive what you pay for! Go with another service provider for this, trust me!