Done.Reviews of donefirst.com

Never had my medication on time. Customer service takes forever to answer the call. Its very painful to deal with. had my appointment cancelled twice and every time I call and waste time waiting they promise to send the medication and update me but they never do. It could have been really awesome service if they care about their patients but they don't. Very sad service.

Easy to use. I’ve had no problems getting my meds auto-renewed. My provider is kind and took my initial intake appointment seriously. She asked relevant questions and really listened to my concerns.

Great service easy to use when I was in need of a professional to fill my script

Update: I wrote the below review in February, detailing how Done has continually dropped the ball on my prescription renewals and left me without a provider for months. After this review last month, Done got in touch with me to fix their screw-up and got my provider to finally send in the prescription. A month later, I HAVE NOT RECEIVED MY RENEWAL PRESCRIPTION AND HAVE BEEN OUT OF MEDICATION FOR 2 WEEKS. I HAVE CALLED DONE ABOUT A DOZEN TIMES AND NO ONE CAN GET IT STRAIGHT. I BEGGED THEM TO SEND IN MY PRESCRIPTION BEFORE MY OUT OF STATE TRAVEL, BUT OF COURSE NOTHING CAME IN. I GAVE THEM AN OUT OF STATE PHARMACY, TO WHICH THEY SENT THE PRESCRIPTION, BUT WHEN THE PHARMACY NEEDED TO CALL DONE FOR VERBAL CONFIRMATION MY PROVIDER WAS NO WHERE TO BE FOUND. I SPOKE WITH THEM 4 DAYS AGO TO ASK THEM TO SEND IT BACK TO MY ORIGINAL PHARMACY SO I CAN HOPEFULLY HAVE MY MEDICATION BY THE TIME I TRAVEL BACK HOME. GUESS WHAT?? NOTHING!!!! STAY AWAY FROM DONE. Original Review: I signed up with Done First in September 2021. The registration experience was flawless, and setting up and having my first appointment was great. The provider took his time to learn about me and recommend a treatment plan. He sent my prescription to CVS without issue, and the following month they auto-renewed the prescription without any of the horror stories I'm used to hearing about controlled medication. But then the real horror story started... I got a call from Done First around Thanksgiving, letting me know that my provider was no longer with the company and that they would assign me a new provider. The new provider was supposed to reach out to me for an appointment and to continue my treatment plan. Never heard from the new provider, and as I suspected my prescription was not renewed in December because Done First had neither assigned me a provider and did not catch that the prescription was not sent in. I learned this after many emails and unanswered phone calls to Done's Support team. When they finally answered I didn't get much help, it was more of a "we'll look into it". It took about a week of incessantly emailing them to have them pay attention and get my prescription sent Now you would think they would learn from their mistakes? What a fool I am. January; same issues, same ignorance, same incessant outreach by me to get someone to pay attention. When it was resolved in January, I got another tidbit of information from support: they have no providers in DC (where I live), which is why they hadn't assigned a new one to me yet. Interesting... Now its February, and guess what? Same damn issue. I am now out of medication, have received one canned email response from support about "we're sorry" and "we'll look into it" and, of course, I still haven't heard back with anything meaningful. Done was nice enough to comp my membership for January and February, but what good does that do if you still can't deliver on your service? Done's whole motto is easy online/remote service, modern approach, and no-hassle with your treatment plan. None of those goals have been met. I honestly don't understand what kind of operation they are running. As soon as they resolve my medication for this month I'm finding a new provider.

Absolute SCAM. stay away. They will overcharge you for the initial consultation, having you fill out an adhd questionnaire and the whole meeting is just some random quack asking you the same questions you just filled out. After that, they give you your prescription while charging $80/month, I needed a change in my meds but my "provider" just ignored what I said and upped my prescription by 5mg, they might refill it once, then on the next refill request they will just ignore that. Once you realize they are doing nothing after giving them 2 weeks to do their job and fill the prescription, they will assign you a new provider over a month out, leaving you without meds for well over 2 months all while charging you through the whole ordeal.

Hard to get in touch with provider sometimes

10+ years ago I was getting underhanded comments by my doctor about taking ADHD medication. I passed the drug tests and everything, but at one point I was told the only reason she was still prescribing me the medication was because I hadn't asked for a dose increase. That comment made me feel uncomfortable so I decided to just not go back and no longer take ADHD medication. I told my prescriber at done about my previous experience and she was shocked. I have had nothing but a good experience with Done, quick, easy, non-judgmental. My prescriber at done is personable, listens to me, and takes me seriously.

Very easy process and treatment for anyone who cannot afford traditional visits and/or prefer virtual visits. I’ve always been met with compassion and understanding. Meetings could be longer, but I think that just speaks to how popular they are.