Done.Reviews of donefirst.com

I’ve been with Done for a little over a year now with no issues until this month. At first the clinician started working on my refill as usual then a couple days went by and nothing so I emailed them. They said it could take 24 hours to resolve so I waited 24 hours and nothing happened. Emailed again and was told they’ll get back to me as soon as it’s fixed and I never heard anything back so I emailed them again and got no response and called hem and got sent to voicemail so I left a message with my contact info, no response. It’s been two weeks since my refill was supposed to be sent in and my pharmacy has nothing. TLDR; everything was going good until it wasn’t. Customer service doesn’t exist at this company

This is the next theranos. Beware.

I am so thankful for Done. Thank you for providing such a wonderful service. I spoke to my clinician for almost an hour and we reviewed my life and health history and my current struggles and my assessments. I now have my diagnosis and what I and my family, friends, loved one, and coworkers have suspected for a long time. ADHD, primarily inattentive with some hyperactivity, and I also have a treatment plan that works for me. I am so grateful. This has affected me all my life in so many negative ways, and now I can think, focus, and live the life I want to live. I am so happy. Thank you, Done!

I feel like everyone is having similar experiences with this company so if you’re reading this DONT WASTE YOUR TIME. I got charged $200 for an initial consultation to get my medication (which is fine, that’s the going rate without insurance) I got my medication quickly but then a month later they charge me $80 even though NOBODY has followed up with me and I can’t get a refill on my medication. I will absolutely be reporting them to the BBB and disputing the $80 charge with my bank. It’s absolutely deplorable that they’re taking advantage of people with mental health issues. They have time to respond to all of these reviews but can’t respond to their customer on the portal or urgent request line? That’s NOT how you do business!!

Got seen quickly and found a treatment plan the same day. Game changer to say the least

I was diagnosed for ADHD earlier this year under a clinical research group who was unable to directly prescribe medication. Given the options for a prescribing doctor, I was drawn towards Done for its apparent ease - I have several friends that have used the service in the past with good results, and we’ve all seen the ads. Something has very clearly changed in the last few months. My consult, albeit initially difficult to get scheduled, went very well. I liked my clinician, and have absolutely no criticism for her professional demeanor and understanding. However, after my $200 charge for this meeting cleared my bank account, I have received ZERO support or update on my meeting and agreed upon prescription. It has been nearly three weeks since my consult, and my prescription still remains in limbo. I have called/messaged/emailed many times to no avail. I have been very patient on this process, and gave Done all of the information they might possibly need, and can only come away feeling like I have been totally scammed. I would not recommend this service to anyone truly suffering symptoms of ADHD or ADD. I am going to aggressively pursue a refund for services not rendered, and consult doctors in my area that are able to directly respond to my questions and needs. Never again. Be Warned.

Initial consultation seemed legit, filled out the survey and had my live assessment. Was not diagnosed with ADHD so no medications were prescribed. Went on with my life thinking Done was behind me. NOPE. This company continues to bill you monthly even if you are not receiving medication or having any follow up appointments without telling you. $80 freaking bucks too a month so it isn’t cheap. Emailed them trying to get a refund and explained I never received anything from their services after the initial consult- no response to any of my emails. Finally figured out how to cancel a subscription I didn’t even know I had but no chance at getting that money back Im sure. Just try to go to a regular doctor- there’s not enough liability for these “professional clinicians” online who see you once and then never have to deal with you again. I’m a doctor myself (veterinarian mind you so not a human physicician) and can’t believe services like this exist without the liability every other doctor must be responsible for once establishing that client patient relationship- they’ll leave u to hang out dry and take your money. *********************** Update: Done responded very promptly to this review and issued me a refund for the mistake charges. Says it takes 10+ days for it to go through but seems like the issue was resolved.

Ended up canceling. Asked for a medicine consultation to see about adjusting the dosage. Never received any communication back. Just kept me on the initial dosage and took my money every month.