Done.Reviews of donefirst.com

I don't have the energy to write a detailed review but please, if you're considering giving Done your business, DON'T! I haven't received my refill in over 2 weeks and neither my provider nor the support team have done anything other than send me auto-replies claiming they're "looking into it". They no longer answer my phone calls and even the auto-replies are becoming fewer and farther between.

Had a consultation nearly a week ago, was told I would get my prescription sent across. Multiple emails and no response. Why is it so hard to send a prescription to my pharmacy?

Was really hoping Done would be a great alternative to a traditional psychiatrist. I was diagnosed with ADHD 15 years ago, and have always seen the same provider. I recently moved out of state, and Done seemed promising. I had my initial consultation and it’s been a week and I still haven’t received my medication. Instead, I keep getting automated responses to my emails saying we’ll respond in 72 hours. Went ahead and cancelled. I am not paying them another dime. This company is a SCAM.

After the interview you get your first prescription pretty fast. Literally, the is the end of any customer response or anything business like. 2nd month, prescription was never sent until 2 weeks afterward my original one ended and me having to bring it up to them while going back and forth with their support. 3rd month, 7th day past no prescription and no contact from the company explaining why they haven't sent it or to let me know its late. I've emailed them every day with no response outside of the automated one. Do not pay for the year in advance as I'm pretty sure that is why I'm not getting any responses since they already have my money. Update 6/21/22 ** So when I wrote this original review I instantly got contacted by Done and my prescription was filled that day and was asked if I could update/delete the review. I told them I would wait to see if this happens next month also or if the issue was fixed. I was told it should be fixed and to email them 2 days prior to my refill date to make sure it was taken care of. Well, I emailed them, got no response. Submitted a ticket on their website and got no response. 2 days past my refill date and no communication on why it is late or when they expect to be able to get the prescription out. Literally the only time you get your prescription filled on the correct date is your first month. Every single month since then I get it 1-2 weeks later. I've paid for the whole year membership ahead which was a total mistake. By the end of the year I'm going to probably only get 6 months worth of medication as they don't send in your prescription unless you email them every single day for a week straight and then you get it a few days after that. It shouldn't be our job to hand hold a company into get your prescription filled and get zero communication from them until you have to go online and write a review.

So thankful for finding Dr. Kyle Jones at Donefirst. He is so kind, helpful, knowledgeable and more. Donefirst is so convenient to book with a provider with the busy schedule I have to be able to have the communication and help I needed.

I have been using DoneFirst for just under a year. It was great in the beginning. My clinician would send my medication in a timely manner and I would only experience minor issues that would get resolved quickly. However, things have changed for the worse ever since my old clinician stopped working for Done. After being assigned a new clinician, I have consistently run into issues with picking up my medication. It's been a week without my medication or any progress being made.

My initial consultation was good and I felt my practitioner did take the time to listen. However, communication is terrible through the portal. I sent 4 messages over the course of a week just asking to get my pharmacy switched with no reply. I gave a 10 day notice for the switch but ended up having to go out of my way because I needed a medication refill. I got very late responses, after my refill was far overdue. For $80 a month I feel like the communication should be clear and prompt. It makes me very anxious to feel that I may not be able to get in touch with my practitioner or have access to my medication. I am going to switch but who knows how long it will take them to provide my medical records. I do not recommend.

Refill was never sent in, no responses to emails and requests. I’m not sure what is happening with this company but they are timely when it comes to charging the monthly fee. All you get is automated script responses ( see below ) Done-When you post your scripted “ We are so sorry ….. please respond to our dm …) response, perhaps you could explain what is actually happening instead? Did some regulation change preventing you from refilling prescriptions? Are the providers treated poorly and quitting? Are you unable to pay providers and they refuse to respond to patients or send in scripts until they are paid?