Done.Reviews of donefirst.com

My initial consultation was fine, albeit they were 30 minutes late. I was prescribed medication after my initial consultation as well. Shortly after that CVS announced that they would no longer fill medications from Done. Sadly my pharmacy is listed as CVS on my profile and despite multiple phone calls, emails and messages no one from Done will update my profile and send a new prescription to an alternative pharmacy. So I’ve never received any treatment / medication from Done but have paid for the service. Unfortunately, with the lack of communication it’s difficult to suggest this service to others as I feel that I’m being scammed.

Started off well and has gotten increasingly horrible. Told that I need to change my pharmacy but they have not switched it yet so I am stuck without my medication from the company I trusted to make things easier for me. Called the “urgent help line” 4 times today and no answer. All I want is to change pharmacy and have my prescription sent and it seems impossible at this point.

This was my first time seeing a psychiatrist since I was a kid, and naturally I was stressed about it. Done made the process easy and painless. The psychiatrist I was assigned led the assessment in a professional and friendly manner, and I began treatment the next day. I highly recommend this service.

My doctor was professional and was giving me all of my options, not just pushing a pill on me.

***Update: Done is now trying to get this review removed. They are scrubbing all bad reviews like they did with Facebook and Instagram. So two pieces of advice: 1) After asking for a refund for 3 weeks, I did dispute the charges and was issued a refund immediately 2) Klarity is not only cheaper, but so much better. My physician calls me monthly and responds within 2 hours of every email I’ve sent. *** get your money back, and find a better service*** This is the worst experience ever. I’m going to find a local doctor. I’ve been without my refill for over a month. I guess my practitioner left the practice, and no one bothered to make sure the patients were taken care of. I see so many people with the same experience. I see a class action suit coming soon. In the meantime I’m going to dispute last months charge, since no service was rendered. I suggest everyone else do the same. Money, not patients, seem to be the only thing they care about.

Canceled this morning. Klarity already saw me, two week appointment backlog with Done, and will have my prescription ready within two days. Done with Done. Stay away.

Excellent, competent clinician. Simple and patient friendly process. Highly recommend!

Treated great in the beginning, but in the process of trying to get my prescription filled for the third time, everything involving the service became a complete nightmare, and I was ignored for two weeks - in fact I am still in the process of being ignored and have been left without medication for over a week. Countless membership portal tickets, emails, texts, and phone calls receive a perfunctory response with zero follow through afterwards. They are heavy on the marketing, and their Mission Statement sounds nice, but it is as empty as my prescription bottle. **Edit Thank you to the person who mentioned Klarity. It looks very promising. **Edit Two Canceled Done and went with Klarity. Had an appointment and a prescription while waiting for Done to reply to a simple email. Don’t give these hacks your money.