Done.Reviews of donefirst.com

I came on this site to see if others were experiencing the same issues, and I guess I should've read these reviews before seeking help from DONE. I'm devastated reading these reviews and thinking that I must've made a terrible mistake trusting this company with my money and my time. I already get late responses to my requests and I've only been using this service for a short time. I was so hopeful that I found a company to make ADHD treatment easier, but so far it's been such a disappointment. They obviously have enough time to come onto this website and respond to each and every bad review, so they should have plenty of time to take care of their customers ahead of time instead, before we desperately end up here leaving them a bad review. I'm just so sad to find out that I've misplaced my trust, and that they're obviously not living up to all of the promises they made. During my initial appointment, my clinician was so nice and she assured me that they're very responsive and easy to contact, but it's just simply not true. It doesn't matter how you reach out, you just won't hear back from anyone until they get around to you I guess. If you call their number there's never any answer, and messages via text and email go unanswered for days. If you go in the system to try to schedule a follow up appointment it says your provider appears to have a full schedule. It's just such a horrible place to be left, hoping they'll finally get around to helping you or wondering if you should just cancel. Of course, then all of the time and money you've spent already is a complete waste. And in the meantime I see commercials and ads for DONE and I know people are getting sucked into the system just like I was. I'm just so disappointed and defeated by the whole experience. UPDATED: By this morning (next day) someone from DONE has already gone in and responded to this poor review by asking me for more information. I submitted the info they were asking for, and still no one has contacted me or helped to fix my problem. I doubt anyone ever will, but they just want people reading my review to think they have addressed my concerns. I just needed to come back and clarify that although they immediately made a comment about caring about their customers, my issue has not been addressed in any way.

I was hopeful, but I haven’t had my meds come on time ever without my intervention. Onetime I went without my meds for over a month and that was with me communicating regularly. Having the appointments online is very efficient, but getting my meds is an even bigger hassle than with my regular doctor. For example, my meds didn’t change. I ran out 3 days ago and I had skipped a few days not taking my meds (trying to create a buffer), but here I am without my meds. I asked my pharmacy if they had received a prescription. They had not. I am over 15 days passed when the order should have gone in. I have contacted customer service, but the only time I got movement was when I called the phone number. Problem is I can’t find the number anymore.

I love how all the bad reviews have these fake replies from Done acting like they care... At all. They don't. Once you get past all the smoke and mirrors, their entire support system is based off one of those offshore international phone farms where people pick names off a list of "nice" sounding names like Zach or Tina or Gabe. The ones where they use all the little catchphrases in their psychology curriculum. "I understand. Let's see what we can do to help." (Lies) "I'm sorry you went through that. We're going to do the best we can." (More lies) The first month is probably the only month you'll feel this service is useful. Ive been with done for over a year. I haven't received a single prescription on time. This last prescription has taken over a month. The one before even longer because CVS and Rite Aid no longer carry the specific generic brand Done prescribes. To that note, a pharmacy change takes "48-72" hours. In Done talk, that means one month. Minimum. Their service is a joke. Email is a joke. Phone system is a joke. Don't expect any actual help that's on time.

Donefirst clinician told me they would fill my prescription last week. Great. I call the pharmacy at the end of the day, no prescription had been called in. I sent a message to Donefirst that day asking what the issue was. This was 6 days ago. I have since sent 10+ messages to Done support. They have responded, but always telling me to "wait 24 hours for response" or "give them more time" - which is completely unacceptable. Prescription still NOT filled. Pharmacy NEVER received any contact from Done. It's taken so long that I had to schedule an appointment with a real doctor for this week. Now I am paying double for this month - one payment to Donefirst, and another to a real doctor. This is not a game. This is medical treatment. If you can't prescribe medicine, then you need to TELL PEOPLE IMMEDIATELY so that they can make other arrangements. Do not ever use this company or trust them for any reason. EDIT: They responded to my public Trustpilot post in under 1 hour, but have yet to even call my pharmacy AFTER SIX FREAKING DAYS. I would literally delete my review if you simply called my pharmacy, but no. You'd rather pay a social media assistant to respond to reviews than actually do your job. This company is a joke. It's not an issue with my pharmacy, either. My pharmacy has assured me that they will fill a prescription from any licensed provider, including TeleHealth providers such as Done. But Done just never bothered to send in my script. Completely unacceptable.

Would be sure great if Done could find me one! Ignored all requests for help. Finally figured out that my pharmacy (Rite Aid) has blocked them, so I switched pharmacies--still, nothing. Seeing this on the front page of the website was a total slap in the face to a long term customer. Done as a company is clearly done, but they're not upfront or honest enough to quit advertising to new customers when they know darn well they cannot handle the ones they've got!

Done switched me to a new provider. Turns out this new provider wasn't even enrolled in my state database, so my prescriptions aren't covered. I need this corrected immediately, and I shouldn't have been routed to a provider that wasn't properly credentialed. I made my state very clear all along and reached out weeks in advance for this exact concern. Yet, here I am again with another major issue from Done. It's so unacceptable. Original Review Pre-Update: Update- Out of medication again because Done sent the prescription over incorrectly and don’t have the provider resources to get it corrected at the pharmacy. Instead, they expect you to wait multiple days without medication. I’ve gone without medication so many times with them, so I asked two weeks in advance, and they still can’t resolve these issues in a timely manner. It’s impossible to get them to communicate with you directly, instead they bounce you around and even when you very clearly explain what is wrong, it takes them 3 to 7 days to discuss internally and MAYBE get back to you with a reasonable next step. When really the fix should only take 10 seconds. It’s so frustrating that you can’t get ahold of a provider who can help you. They just respond on behalf of the provider with generic messages that keep you waiting. Posting this so hopefully they will contact my pharmacy and get my two prescriptions verified and filled. Original Review: I’ve been without my refill for a week, and it’s not the first time. Done has terrible customer service and struggles for days to get routine things like prior authorizations submitted. They’ve asked me multiple times for the same information and reassure me they’re working on the refill and it has been marked as “urgent”. But there is no urgency, and my messages to them are routinely ignored. Their “urgent” phone line also goes to voicemail, which is fitting. It’s takes days for them to follow up on the simplest things or to get ahold of the provider or PA team. It’s frustrating to say the least. Not super fun to go days without medication purely because they can’t work internally to get a prescription sent and authorized. I really need them to work with my insurance to get the proper PAs submitted today along with the prescriptions…but I’m not counting on it.

Have been a customer/patient for close to 2 years. It’s never been seamless. Sometimes your practitioner is rude, the signing in process doesn’t always work, a lot of steps and margin for error for a company that specializes in working with people with ADHD/ADD, and sometimes they just don’t respond for days/weeks. However, it worked for me as I live in the middle of nowhere and health care is hours away. I’m now over a week out of stopping my medications abruptly, I explained to my NP that I was running low but due to a missed appointment (not my error, zoom switched me treatment rooms and I was not made aware until after my appointment time was over), she couldn’t fill my prescription until I made another appointment. Fast forward, I’ve made it through the requested steps and have not heard another word from her. I messaged her again asking for advice, I messaged the company, no response. Terrible customer service for a PAID SERVICE!! I understand mishaps happen but a forced cold turkey on the medications is not only brutal but also irresponsible on DONE’s behalf and not advised by medical professionals.

Do not use. After the initial appointment, my prescription was never filled. I tried contacting them multiple times and was completely ignored. After an entire MONTH I still have received no communication. Zero responses from customer service. They even charged me for an extra month when I had autorenew unchecked on my profile page. Edit: I was refunded after they reached out following this review.