Done.Reviews of donefirst.com

The company does not timely respond to issues. The site will not let me book my follow up appointment because my providers schedule is full. Why am I assigned to somebody whose schedule is too full to manage my care? Also, my script renewal was not called into the pharmacy even though my new additional medication was called in. I’ve messaged Done to get help on both issues twice, but I have not received a response. I will be running out of my original medication soon and am concerned it won’t be refilled in time. Everything was great for the first few months, but turned for the worst right after I paid for a full year plan. I’m thinking about reporting them.

Update: It’s been a week with nobody contacting me. I called collectively just under 50 times with no avail. I sent legit 42 emails. No answers. Reporting to the FTC and BBB as well as reporting their prescribers to the board because there should never be a reason you offer a service you cannot fulfill (you have one job) but especially when it comes to people’s mental health. Shame on you, Done First. UPDATE: After still not being able to pick up my (already paid for) script, AND replying to this review, I STILL HAVE NOT BEEN ABLE TO GET AHOLD OF ANYONE TO SOLVE MY ISSUES. IM STILL WAITING FOR THEM TO REPLY TO THEIR “sorry you weren’t a satisfied customer” review they posted here. SO CLEARLY, that’s just for show. GARBAGE. THE ONLY REASON THEY GET ONE STAR IS BECAUSE SOMETIMES WHEN YOU CALL THEIR CUSTOMER SUPPORT, THEY PICK UP AFTER THE FIFTEENTH CALL (NOT AN EXAGGERATION-15 CALLS) AFTER NOT BEING ABLE TO PICK UP MY SCRIPT A WEEK AFTER ITS RENEWAL!!! BUT DONT TRU TO EMAIL THEM, THEY WONT RESPOND. GARBAGE. NOT ONCE IN OVER A YEAR HAVE I NOT HAD A PROBLEM PICKING UP MY SCRIPT

I have had repeated issues and also requested to cancel. My most recent is that my provider approved (bc I'm on auto [meaning no change or issues] and I'm a yearly paying member) and "sent prescription in June 2", yesterday (4 days later bc refill was today 7/6) I drove to pharmacy no prescription at all. I contacted Done. of course 24 hours etc. This morning my prescription was sent. WRONG prescription per being called by pharmacy who saw it; "This isn't what we've filled just wanted to make sure it was correct". 1 hour of interacting with done to be told my provider will get back with me in 3 days. They'll contact the department etc etc etc. Their entire business model is based off the opposite of the headaches I've experienced. I have plans to leave town and their approach and how it actually works IRL is not the same. Most certainly isn't if auto and yearly membership is in play; which both are. SMH

Initial appointment went well. The DNP was professional and asked thoughtful questions. I was prescribed and able to pick up the medication the following day. After the second month, I sent a note through the portal to see if I could pick up the prescription a day early because I was going out of town for a week. No response. I contacted their general support email and only received a generic, templated response. I tried contacting general support and my clinician three more times over the week. Still no response. Very frustrating considering the entire business model is intended to improve the customer service and make it easier/more convenient to make appointments (as opposed to booking an appointment in person and taking time off work to drive, etc.). My card was charged for the $79 monthly "membership" last week. 9 days, still no response.

The service is great in the sense it allows adults with ADHD find a provider to help them. I suspected I had it for years but was always afraid of the stigma of the medication needed to treat it, so I never brought it up to my doctor. Done is great as the connection me with a provider who helped me immensely. The only issue is when things do not work (ie pharmacy does not receive an rx), the customer service is painfully slow and inefficient in helping. There is no publicized phone number, so you rely on email support that takes days to get a response. Done has a lot of work to do as interruptions in getting medication is unacceptable.

Wow. I was so excited to finally be able to address my condition and due to my work schedule, telehealth seemed like the perfect solution. First consultation went well, until I asked about my initial prescription. It has now been four days with either: a) holding multiple times on the phone for 10+ minutes, only to be disconnect "no-one is available to take your call at the time". 8 phone calls - disconnected, or b) Then, when I finally do reach a live person, I am given some crap about "our system is updating" and I had to press for a straight answer as to when the "system issue" would be resolved so I can pick up my first prescription. 1- 3 business days was the response (in addition to the 4 days and counting) So - no phone staff to process incoming patient calls - not accepted at the largest Pharmacy chain - Walmart and unintelligible responses from the staff, when you do finally get through. They collected my insurance information (I am presuming to file the sessions with my company) and yet still charge a monthly "membership fee". And now I cannot even get my initial prescription filled. I am researching which government agency oversees this company to lodge a formal complaint about their business practices and am considering referring this to my family attorney for legal action.

I have not had my prescription filled in over a month and they won’t answer emails or their customer service calls. How is there someone on here responding in 3 hours when I can’t get in touch with someone in 4 weeks!! Your customer service is what will drown this company. Stop focusing on ONLY new clients.

I have a paying membership and this is the second month in a row where I do not have my refill on time. Last month, I wasted hours and hours calling customer service, with no response and finally got a refill but 2 days without medication later. This month, I have the exact SAME experience - I am calling and calling, their phone line disconnects and no one answers because they aren’t paying for enough customer support. I’ve emailed, sent chat messages and tried to contact my prescriber on their site, with NO response after 3 days. It is medically unethical and down right medical malpractice to promise patients “worry free” refills and then not only do they NOT send them in on time, they don’t even contact patients to tell them they will not be able to fill their prescription. It is an absolute scam. I am beyond frustrated and think this is negligent behavior to mess with peoples mental health medications. You are a lawsuit waiting to happen. Update at 1:30 pm EST - I replied to Done and sent my phone number and email. I’ve also DM’d the information to them on social media and sent two additional emails this morning and am currently on hold but keep getting disconnected on their customer service line. Despite saying they are concerned here and want to investigate and resolve the issue, no one has called me all day. It is not hard to reply to an email or return a call. The fact that even after leaving reviews like this that you do nothing to fix the problem confirms that this is medical malpractice and false advertising