Done.Reviews of donefirst.com

Final update: I spoke to done through a Scheduled call yesterday (Saturday) to get clarification of my status. The CSR told me my script was sent just “18 minutes ago” to the pharmacy despite being told the day before it couldn’t be sent. Still nothing. No text, no email, no update on the website it was sent. No prescription at the pharmacy. I’ve had it. I canceled my services with them and already found a new provider. I got a call today they tried to send it but couldn’t because I deactivated my account. If it was sent to my pharmacy at 1 pm how did deactivating my account 9 hours later effect the provider sending the refill? Update 3: when I spoke to done I requested an email that said I would get my script filled in 72 business hours. I got an email that states “we have escalated your concern to our other TX providers if they can issue a bridge refill.” When I spoke to them earlier I was told they were able to do a bridge fill not that they were waiting to see if they could. More conflicting information provided by support. Update 2: I did receive a call back. I was told a collaborating physician would fill my script within 72 business hours. So their response was wait more. I will update if I actually get my refill or not. Update 1: requested a phone call. Will update if I actually receive help. Doubt it since no one has told me the truth or helped me up to this point My first month was great. The second month was great. Then it went from bad to worse. It took 3 weeks for them to get my medication filled when CVS stopped filling meds event though I contacted them 2 weeks prior to needing a fill. This time it’s been 12 days and nothing but vague please be understanding we’re working on it. No one can tell me what is going on and everyone tells me something different. I was being told by their social media team (the only people you can really get a hold of) that they were working with my provider as some are having issues learning the new refill system. Last night I got an email stating they can’t get a hold of my provider. If you look at the complaints history on Trustpilot you’ll see a trend of bad experiences starting around the same time. I had to ask for a refund no less then 20 times before anyone actually gave me one. I was told they would pass it along to their care team but after sending more messages demanding one all of a sudden the social media person could issue it. I had to post all over social media about my experience before anyone responded and that was only after they deleted all my comments because to quote them ‘it is relatively irrelevant to our marketing’. In order to find a phone number I had to call my pharmacy and ask them for a contact number. It was then I learned that my original provider isn’t the same person who sent my prescription in last time. So I have no idea who my actual doctor is. After emailing them I got an email that I needed to set up a follow up appointment. The only appointments were in October. Then I talked to the social media person who told me I didn’t. Then when I called they said I did but also had a refill request and they would call back by the end of the day. Shocker-no call. They turned off phone support on their website, no one answers emails unless it’s to send out generic responses once a day at most, and you have to spam their social media account to get a response there. They advertise 24/7 support but that is a lie. They prescribe medication for people’s mental health that is dangerous to quit cold turkey and then they force them to do just that. I understand issues arise which is why I was very understanding about going 3 weeks. It wasn’t there fault CVS wouldn’t fill (tuns out it is but that’s a rant for another day). This time it’s the lack of communication and everyone telling me something different. I feel like they’re telling me whatever they think I want to hear so I’ll shut up and they can keep billing me. I wish I never signed up for Done. Before Done I only knew my brain when it was untreated for ADHD. Now I know how much better my life can be with treatment but without insurance it’s going to be too costly to get a new doctor/prescription. Treating my ADHD helped my social anxiety, executive disjunction, impostor syndrome, and depression, on top of helping my classic symptoms. Now I’m forced to go back to a life where I can barely function day to day and it’s harder now because I know it doesn’t have to be like this. Done is an awful company that doesn’t care about people. They push drugs for profit and I look forward to the day I read they are shut down. To all of you out there that are in my position I am deeply sorry. I hope you’re able to get help.

I’ve gone back to edit my review. Taking this from a one star to a three star because I like to believe the best. My experience after meeting with my physician initially was rough.. was ghosted for awhile and was to the point where I really thought this whole company was a scam. I was able to book another appointment with a physician, and the situation ran smoothly. They assigned me a new physician, someone in my state, and she seems pretty great, so we’ll see!

I have been a patient with done for about 3 months and I have not been happy. First month I had not issue. Prescription was sent to the pharmacy and I was able to pick it up right away. Second month the doctor was a week late sending my script to the pharmacy. Now my third month I have not received my prescription. I had to change my pharmacy and now I can’t get a hold of the doctor to send my script to the pharmacy. I am really thinking of canceling my prescription since I’m paying for the doctor and I am not able to get them to return my messages in a timely manner.

This company is the absolute worst even after you see the doctor it took them 3 1/2 weeks to get the meds sent to the pharmacy and now it’s been 10 days after I request a refill and all you get is a canned response saying it can take up to 3 days I have emailed them everyday and nothin but robotic response. This company only wants your money and doesn’t care about your mental health, will leave you out to die with your cash in there pockets! Please don’t feed this scam company they are actually hurting people. Edit: after A LOT of emailing and messages on Facebook messenger and messages on there website they managed to send my script in to the pharmacist 12 days after I requested a refill. I don’t know why it’s so hard to simply send a refill but my best guess is they have the doctor so busy bringing in new patients that the doctor dose not have time for current patients.

Just adding to what everyone else is saying here. Pharmacies are refusing to fill their prescriptions, impossible to get a hold of anyone by phone, and any message/chat response is vague, scripted, and takes days to get. I have been trying to have my prescription refill sent to another pharmacy for 4 days now, finally got a response that this transfer could now take another 5 days, and that they needed ME to call the pharmacy and my insurance to verify that this new location would fill. Can’t wait to start this process all over again next week….I would recommend to save/screenshot all messages and emails, I’m sure we will need them sooner than later.

I had to fight tooth and nail to get my script sent to the pharmacy after my $200 appointment and diagnosis. Since then, I have sent multiple messages and emails over the last several weeks because I am now a month without medication (my second refill). No one will answer or help. I have been charged $ when no services have been rendered. Your only other option is to "schedule a call", but availability for that starts 2 weeks out. I am about to be billed for my third month. Such a scam.

First consultation and first month's prescription proceeded without any problems. When I went for the refill on second month, Done claimed it was sent to my pharmacy, two days later the pharmacy still had no record of ever having received it. I followed up with both the therapist and their customer support number. Customer support said they would figure out the issue and have it re-issued after confirming with pharmacy they didn't receive it and would call me back by end of day. I never received a follow up nor did pharmacy receive the prescription. I called the customer support number again, same response and result, nothing. Third and subsequent calls to customer support resulted in a 10minute wait, then being disconnected. Now the customer support goes directly to a recording. After two weeks I finally received a response from the therapist that simply said "I sent it". Today I stopped the service and as soon as you click the button it informs you that you will still be charged through the next month's billing cycle and logs you out of the system. Based on my experience and timeline of other reviews I am not sure how they are allowed to provide services in this field.

HORRIBLE! They were great the first 8 months, and now they have charged me TWICE without refilling my prescription. I have called 3 times, written 5 times, eventually get a blanket statement response that they will get back to me. Never do. I tried to request a meeting with my provider and it says their schedule is full, with NO option fr contact or another solution. I just went to call when i saw they charged me AGAIN, and now its only voicemail. They are a COMPLETE FRAUD!!! GO ELSEWHERE as they are just taking my money and not providing me my prescriptions. Ill be reporting them to my credit card company to charge back the charges for services they never provided. Absolutely unbelievable they can get away with this. UPDATE 7/22: the day after this review they actually contacted me (first time ever). They offered to give me an extension on membership since they have charged me months with no RX and tjay she would change me providers and that she would call me back to confirm it’s been sent to my pharmacy within 2 days. It’s not been 7 more days and I’ve heard nothing. I’ve reached out 3 times on my account which promises 3 day returns and I have them from 9, 6, and 3 days ago. I don’t know what happened to this company but my original statement still stands. And they keep taking my money with no contact, or successful (if any) customer service to resolve the issue.