Done.Reviews of donefirst.com

I’ve been using Done for a year or more. Very little to no issues until now. There use to be a number you could call and reach a rep at. Now, you can’t even get a hold of anyone when you make an appointment on their website. I’ve sent multiple messages, emails, left comments on their social media ( social media they are still using to try and recruit new patients mind you) AND HAVE RECEIVED NOTHING. My prescription is due today. It’s been pending on my portal for 3 days already. I don’t think in any regards I’ll be getting it as I seen my doctors name (Dr.D**ker) specifically mentioned elsewhere isn’t allowed to prescribe anymore. Do not tell me to schedule a call on the urgent line. It’s bs. If you’re going to respond to this review, SEND MY PRESCRIPTION IN, so I can move on from this company. I’m giving it til later today before I report the $79 you just took from my account yesterday as fraud. If this company is going under or being investigated, your patients deserve to know what’s going on. Instead you have 1000’s of patients without medication now! Shame on you. Edit # 1: scheduled a call, someone did call me with nothing of value to add. Told me my clinician was being coordinated with and that they were placing urgency on getting my prescription sent in to give them 24-72 hours to get it sent to the pharmacy. Even though my prescription has been pending in my portal for 3 days already and today I have no medication going forward. They also said I can contact them up to 5 days early so as not to run out of my medication. I again reminded them it’s been pending for 3 days. To which I only received an apology. I asked why there is so many complaints online about them and if the company was going under and if my clinician was even allowed to prescribe medication anymore to which they denied anything was going with the company and my clinician was allowed to prescribe still. They gave generic answers and told me to keep my line open so they could tell me when my prescription was sent in. I will update if anything changes.

Hello, I signed up for this service and had my first appointment with my provider who was very kind and helpful and stated she sent my prescription to my pharmacy. My pharmacy has still not received any prescriptions and I've reached out to the provider, as well as called the support number and left messages, as well as email support daily in an effort to obtain some sort of help or response. I have yet to receive any other information. Seems like they are taking the $199 up front, pocketing it, and banking on people canceling after not being able to even use the service.

I have been a customer with Done for over a year now. Everything was great at first and I couldn't be happier. However, the past three months have been UNBEARABLE. I have been back and forth with the (extremely slow to respond) support team for literally two months now. They are not filling my prescription even though they continually are pocketing $79 from me each month. I found out finally after asking multiple times that they no longer have a provider in Ohio. So they are comfortable taking my money even though they had no clinician in my state???? And they didn't tell me my clinician left Done... I only found out because I wasn't receiving any communication from him nor were my prescriptions being filled. It's an absolute nightmare. I was told I would be credited my $79 fee for July. To no one's surprise, they did not do that. This month has been exactly the same. My "clinician" (that they confirmed still does not exist) has been "working" on my refill for over 10 days now. I have talked with customer service 3x in the past week. I was told I would get a refund for the last month and this month... since you know, they are behaving ILLEGALLY and taking my money for 2 months now without delivering any services that are guaranteed for that cost. But again, to no one's surprise.... I have received no refund and no prescription refill. I've asked after every phone call I have to send me an email documentating our conversation including the promise to refund the fee for the past two months and I have yet to receive anything. This business is blatantly acting illegally, with no concern for moral or ethical behavior. They are horrible people, that at best, started with good intentions, and are now simply scamming folks out of money. DO NOT USE DONE NO MATTER WHAT! You will lose your hard earned money and spend 2-3 days waiting to even hear from their support team.

I have used them for over two years now and yes, sometimes there a slight delays or issues, but one of the times it was me not planning ahead to book my monthly 3 month appt and getting a slot to be seen was booked for a few days. Yes it sucks to not be able to get seen immediately but I didn’t book my apt ahead of time. Now I book my appt for next time every time I get off the appointment so that I don’t forget. Also I think they are pretty communicative in general and I’ve gotten quick service most of the time except once a year ago it was a few days, but I just wanted to add some positivity to the huge influx of negative comments they got recently. Not sure what’s going on, but I wanted people to know I’ve used it for 2 years and have been really happy with the company!

It’s been over a month without my prescription. I was patient because of the recent pharmacy changes. I waited over a week after my prescription was already late before I even reached out. I now have emailed and contacted them through the website on several occasions. They prescribe me my antidepressant and luckily my old pharmacy allowed me one refill but I am about to run out and now I am facing the possibility of stopping this medication cold turkey, which is dangerous for my mental health, because no action has been taken after a MONTH. I’m even due for a refill again and not even that was called in. This is messed up. Update: Done reached out to me to get extra information, which I sent them. Still no one reached out and nothing has been done. So I used a link I found on here to set up an “urgent” meeting with a team member. I left work early for it and everything. They were supposed to call the phone number I provided. I never received any call. I’m baffled at the level of negligence.

My pharmacy BANNED any prescriptions filled from Done and Done continues to charge my my monthly fee. I tried calling, leaving a voice mail, emailing, and event set up an appointment using the link they keep providing in these comments (doneUrgentLine). Nobody showed up/called me for my appointment. This company is a scam.

This company will take your money and run! I’ve been using Done for several months now. There is an issue with getting my prescription every single time. It takes a ridiculous amount of time to get a response from the provider care team and half the time they don’t address the actual problem. Try to book an appointment with the provider? Absolutely no appointments available. My pharmacy can’t even get ahold of them. They tried calling every day for a week and got no response. DO NOT sign up with this company. This has been the biggest waste of money with horrendous service. Trust me, you will regret using this company.

Unresponsive is an understatement. I have been trying to get my refill rx for 2 weeks. No one answer the phone, zero response on the portal and I just did the urgent request today and they were due to call my cell at 2:15. No call. Very frustrating as it was great early on.