Done.Reviews of donefirst.com

Really terrible. Done had been working fine for around a year, then June/July came. They switched my provider without explanation, and I couldnt set the appointment time to meet with her. When finally I did, my refill date had been pushed back. But several weeks away. I got ahold of customer service regarding both the scheduling and the refill date. The day came and went, I never got a refill and they took my monthly membership $. Happy to have a new provider, good riddance.

I have been a Done patient for over two years and have always received quick feedback no matter what it was regarding. Whether the issue was a physician related question or a billing inquiry, I did not have to send a second request email to get an answer. The doctor that does my exam/consultations is always very thorough and makes sure that I do not have any questions before our appointment concludes.

I’m so confused. Been patiently waiting for a renewal for over 2 weeks. “Your clinician is working on it” status hasn’t changed. Sent multiple emails last week, no response. Used the link in many responses from Done here to request a scheduled call. They didn’t call at the assigned time (or ever). What is going on here? Payments seem to go through just fine…

Still waiting on my follow up?? Unless you consider emailing asking for my email and name a follow up? 5 days no refill and 5 day lapse in treatment. I called the support line, left messages, emailed again…nothing for 5 days straight. Please have someone call or email me today, like do something to help??? I will email, call and write reviews everyday until I get someone to help me

This was great at first given the ease of appointments and scheduling. Although my last correspondence from my clinician informed me the care team would reach out to schedule an appointment. It took then over 2 weeks before I recieved a random notification with an appointment Time and days that was only 2 days away. They did not confirm a date and time that works for me. I went to cancel the appointment and was informed I would not recieve reimbursement given it was less than 48 hours before my appointment. I want reimbursed. After this I Drew the line and canceled my membership. And I can not find a phone number anywhere to reach a customer service agent to assist in refunding me.

I've been using this service since 2021, and I love it. I know the recent changes with the FDA have made things harder to get my medication, but DONE was there to help me every time I had a question. So I'm not faulting DONE when it took a while to get my prescription because of how timely they were with communication.

Honestly I found the whole experience very comfortable, and my provider was polite and professional. I highly recommend them! Is it a perfect company? No. There are times where my prescription was delayed. However this has only happened about 5-10% of the time, and the support service is always reasonably quick to correct the information (maximum of two days). I am unsure as to why so many people wrote reviews stating that they are having problems with this service as I have not had any significant problems. I believe that this is an invaluable service to those who do not have the scheduling leniency to go to a in-person provider (my job is open the same times as most physician offices and I can not take one day off a month). I see that a lot of reviews here are bashing the company for not being responsive enough, however I have not ever had to wait over 2-3 days for a member of the team to get back to me. The expectation that any physician would get back to you immediately (in person or via Tele-Health) is unrealistic. The only other negative situation that has occurred (for the sake of transparency) was that sometimes they reschedule my appointment, which has happened twice in the past year; both times I was given an appointment time that was sooner than the one originally set up, so not a real problem in my eyes, and I always had the option to reschedule it if it did not fit my schedule. I am very happy with the service overall!

I had a great call with a friendly provider, and then for three weeks have not been able to get in contact with anyone about my prescription. Highly disappointed and have no clue what to do. The website isn't very user friendly, I feel ignored and like I wasted $200 on something I thought was going to help me.