Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
Done, donefirst.com
Website
donefirst.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Can’t get ahold of anyone for several days after sending multiple requests. No refill. Out of medicine.
Response from Done.Jul 5, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). You may also reach out to [email protected] for more assistance. Thank you.
LC
Lisa C.
Great practitioner who listened to my…
Great practitioner who listened to my challenges and understood my needs.
Response from Done.Jul 8, 2024
We are happy to read this positive experience and to be able to partner with our patients to find treatment options that work best for them. Our support team and providers are so honored to be able to make high-quality ADHD care more accessible to our community - feel free to reach out to us at any time!
ZA
Zach
Hard to get appointments, will ghost you after a few months of membership
Hard to get appointments, they'll cancel your appointment with no warning or possibility of reschedule, or just change your provider without telling you so you have to wait even longer to get refill. Constantly having lapses in medication due to poor communication on their end. But even when I can't get an appointment and this service is doing absolutely nothing for me, I'm still forced to pay $79/month.
Edit: don't let their reply fool you, I've already tried reaching out to Done support through every possible avenue... Going over 10 days now without so much as an acknowledgement to any of my emails/messages in the consultation portal. Mind you, I'm still unable to refill my prescription or even schedule an appointment with a provider as well (it's been 3 weeks since I requested a refill.) Funny how they're quick to respond to negative reviews, but can't even be bothered to respond to their paying customers.
Response from Done.Jul 5, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). You may also reach out to [email protected] for more assistance. Thank you.
BB
Bob B.
good experience
listens well and provides good options
Response from Done.Jul 8, 2024
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
CU
customer
Outstanding service and support
Outstanding service and support
Response from Done.Jul 8, 2024
We are proud to offer safe, convenient, and easy access to ADHD care! We appreciate you taking the time to leave your thoughts - please don't hesitate to let us know how we can make your next experience a 5-star one.
CU
customer
I can’t get anyone to reply to any of…
I can’t get anyone to reply to any of my emails and requests to have my diagnosis records sent to my PCP. It’s been weeks.
Response from Done.Jul 5, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). You may also reach out to [email protected] for more assistance. Thank you.
JA
Jason
I'm very happy with my experience
I'm very busy, so I appreciate the ability to meet with my doctor remotely. Having adhd made it hard for me to want to take the first steps for getting treatment again. I always assume that I'm going to be judged and when I first signed up for done I was really nervous for my first appointment. When I first met with my doctor, she was very nice and understanding and I didn't feel any judgment. My next visit was the same. I felt like she really cared about my mental health and wanted to try and help me have a better quality of life.
Response from Done.Jul 8, 2024
We are happy to read this positive experience and to be able to partner with our patients to find treatment options that work best for them. Our support team and providers are so honored to be able to make high-quality ADHD care more accessible to our community - feel free to reach out to us at any time!
AG
Ayman G.
Horrible Service and Communication
I initially had a good experience with Donefirst.com, but the service has dramatically declined. Here are the major issues I've faced:
1. **Refill Process**: At first, refilling medication was straightforward with just a button press in the app. Now, they've removed automatic refills, forcing patients to contact their providers for refills.
2. **Unresponsive Provider**: My provider, Sophie Mbua, has been extremely unresponsive. She decides to respond whenever it's convenient for her, often at 3 am or ignoring me for days. This inconsistency has caused significant delays in receiving my medication.
3. **Extra Costs**: Donefirst.com makes you pay for drug screen panels out of pocket, as these are not covered on their end.
4. **Lack of Responsibility**: Sophie Mbua's communication skills are abysmal. When it comes to controlled substances, timely refills are crucial, and she fails to provide this essential service.
Overall, the lack of timely communication and responsibility from Sophie Mbua has made my experience with Donefirst.com frustrating and unacceptable. If you're looking for reliable care and timely medication, look elsewhere.
Response from Done.Jul 5, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/donecareteam). You may also reach out to [email protected] for more assistance. Thank you.
