Done.Reviews of donefirst.com

I requested a refill 1 week ahead of running out. No response from provider. Fast forward another week. 1 week without meds. Provider is not responding. No appointments available. Requested a call with support but nothing available for 10 days (2 more days to go), all emails to support have remain unanswered. I have no other recourse. This medical practice is both negligent and dangerous for patients.

My provider has stopped responding to me. I’m out of medication, and I’ve been waiting a week for a refill. I’ve emailed the Care Team twice with no response and the next appointment is TWO WEEKS from now. So if I want to speak to someone, I have to wait a total of 3 entire weeks and continue paying for the subscription without receiving care. Even waiting 1 week is ridiculous and I shouldn’t have to pay for the wait. Find healthcare elsewhere because Done is NOT reliable. The funny thing is that my provider assured me that she’s very reliable and would never do this when I nearly left Done the last time they did this. It hasn’t even been 3 months and now she’s MIA too. edit: Telling me to create an appointment is a USELESS response. Stop replying to people with an unhelpful copy/paste reply. I see that my provider is in these reviews pushing her own website. Unfortunately, she doesn’t accept my insurance and the website won’t let me book with her, so it’s official that I need a new provider. Second edit: I booked an appointment as instructed and no one showed. I’m still being ghosted by this company and they won’t refund me.

My doctor Tess is caring and competent. I feel like a new man since I started my treatment. So easy and convenient

Done had no problem charging me the membership fee for months, but failed in all aspects of providing any type service for that fee. I was only able to fill and pick up my prescription once in 8 months. Provider did not follow up with questions or when he was contacted that I was unable to obtain my prescription and asked to be prescribed something else (not a controlled substance) that was actually covered by my insurance and I could actually obtain because there wasn’t a shortage.

Charged me for membership fees despite virtually shutting down. Can’t get ahold of anyone, can’t get a refill on my medication. I was able to get in touch with my provider and it turns out Done deleted any messages sent to patients by providers letting them know they were leaving. I deactivated my account and will never return to them. Don’t believe their message on their website. They have no intention of operating or advocating for patients mental well being. These people are frauds

My clinician is leaving and it seems that the platform isn’t taking patient care seriously enough. No one Has responded or Reassigned me and I’m beyond aggravated. I am a mother to two. I’m terrified of shutting down and living in rumination again. I feel like this platform is making me go through it instead of helping me as it should. I normally never leave tough reviews but right now, this application more than deserves it. Do better.

Done is great, the doctor was friendly and doing the appointment virtually is great

Very good very professional great therapist waiting for my next visit