Done.Reviews of donefirst.com

I was at my appointment early as instructed, they brought me in from the waiting portal and said “they couldn't see me on my camera”. So we restarted the session, I then waited in the online waiting room for 15 minutes at which point the doctor cancelled the appointment. The site does not have 24/7 assistance as claimed. I have been exchanging emails with the company for two weeks regarding the situation, which seems like something that could have been handled in a day or so? Update: A refund has been issued. I stand by the initial assessment that the customer service portion of the program needs improvement.

I am an adult who has gotten an ADHD diagnosis late in life. I’m a busy executive who doesn’t have the time to wait around at doctors offices, wait for referrals, drive long distances, etc. Done has made ADHD care completely easy, accessible, and painless. I joined about six months ago and it has been life changing. It’s amazing to be able to message my provider with any questions , concerns, or comments regarding my medication regimen. I can also quickly message if I need an appointment! In addition, Done. Is completely adorable. I have paid upwards of 300$ for other platforms. The importance of being able to access mental health care at an affordable price is incredibly important to me since I work in the medical field. I constantly rave about Done to the medical community! Being able to access a provider in a timely fashion, at an affordable price has improved my life for the better! As an executive with an incredibly busy life, this has helped me focus, and allowed me to continue to reach my goals!

I just waited 25 minutes for my initial consultation with Done and the provider never showed. I was, however, charged already. There is no information on the website to contact customer support and the "urgent contact" link the company has posted in other reviews is just another place to make an appointment which I don't trust would actually work. I sent an email to support requesting a full refund since that's the only contact information available.

Im not sure what all the hate is for. Simple process. Was able to Skype with my provider for as long as I needed. If I didn't need a Pre-authorization from my GP I would have had my prescription in a day. Decent customer service. I can expect an answer within 48 hours. For a big company I would think that is pretty good. I will revise my review once I get my first refill and see how easy it is.

I am very thankful for the advocacy provided by Donefirst.

I’ve been missing my medication for almost a month and a half!!! Several pharmacies have opted out to not refill medications from Done First and I have no idea what pharmacy will even accept this provider. I’ve gone through THREE pharmacies with each pharmacy taking up to a week to figure if they’ll refill from Done. It takes so long to get a response, and then when I thought a pharmacy would accept the refill, I have problems getting a Prior Authorization even though I got one last month?? Now I’m paying for their monthly service but it’s been practically 2 months since I’ve received absolutely anything!

Was billed for a consultation, showed up 10 mins early. Provider never showed up. Support got back to me and re-scheduled, will see if it works out next time.

Worst company I’ve ever had any experience with. Been waiting on a refill for over 3 weeks and after contacting them several times they finally sent it in to my pharmacy yesterday BUT GET THIS they now marked it where the pharmacy HAS TO give me the name brand instead of either the name brand OR the generic brand that I was given last time and guess what? My pharmacy is out of the name brand. Also they have reviews disabled on their Facebook and yelp etc and don’t bother commenting on their Facebook and Instagram accounts because THEY DELETE YOUR COMMENTS AND BLOCK YOU AND THEY DO IT TO EVERYONE