Done.Reviews of donefirst.com

*Updated Review, Original Below for Reference* After several unanswered emails, my initial review of Done received a quick response. A patient care coordinator reached out to me and helped me resolve my issues. I don’t think it should take a poor review to finally receive help, but I appreciate that it was addressed so quickly. I did not receive an explanation as to why delays in medication management are occurring, but I was assured that my needs will be assessed more promptly going forward. I was also offered an extension in payment for my next month of service as compensation for my troubles. As somebody navigating our very troubled health care system without health insurance, I appreciate that services like Done offer comprehensive care for a fraction of the cost of most health care providers. I sincerely hope they are able to keep improving their service. *Original Review* Done started out as such an incredible service, but over the last few months I’ve noticed a major decline. My prescription is late for the third consecutive month, and each month the time I’ve had to wait has grown longer. Now I’ve run out of medication and sent several emails with no response from anybody at Done. The provider that I’ve seen through them is INCREDIBLE and is the only reason for the extra star and that I haven’t cut off my service. However, if Done can’t fix whatever issues they are having within the next month I’ll have no choice but to leave them. It’s incredibly shady business to leave people paying for a service with absolutely no response or updates, especially when your customers are paying for crucial mental health services.

I would not even have selected a star if I could have completed otherwise. Stay far, far away. This company is such a scam, I cannot believe that no one has caught up to this yet. Months and months of unreturned emails, no provider to see, no way to make an appointment because my “provider has a full schedule” meanwhile I was supposedly prescribed my regimen by another clinician that never actually resulted in a script. I have over 10 emails back and forth with the company asking for updates or trying to get some answers. Nothing. I tell everyone I know and turned over messages to federal investigators to look into the company. Unbelievable the lies and deceit.

The therapeutic was rude and didn’t show he really cares to make an accurate diagnosis. He just asked me some basic questions then prescribed medicines and drop the call in rude manner. Another bad signal is that they were asking me about a pharmacy other than csv, walmart or safeway… I think they are banned for some reason. I don’t think this company wants to really help people to improve their mental health they just want to make money prescribing medication without really digging into the patients clinical history. If you really want to have a professional treatment contact a therapeutic and meet them in person these are the kind of things that shouldn’t be done online since a human contact is needed and treated respectfully and not like a thing to be processed in production line. Don’t spent your money, look for real therapeutic.

I really wish I was coming here to give a great 5 star review. Had it been 6 months ago I would have. But today is a different story. My husband has been with Done First for almost a year. In the beginning it was a god send because getting my husband to go to the doctor is like pulling teeth out of a hungry bear, not happening!! He was comfortable with the platform and how things worked and the medication that was prescribed helps him tremendously. But over the last few months things have gone downhill with Done. First his provider quit the service out of the blue, and he was moved to another, ok no big deal, things happen. Then over the last two months he has struggled to get in touch with them, and has been told there are no providers in our state, but that his prescription will still be sent by the covering provider. Then I’m the last two wells weeks, my husband has been lied to, strung along, and talked to like he’s an idiot. Him being the very intelligent man he is, is offended that they would insult his intelligence with the continuing lies. He would respect the truth way more. If your not going to provide the service he pays for monthly then just say that. Yesterday he was told, the a Dr. Brody(??) would be sending his prescription at 7pm, and I requested that he recieve a call back when the prescription was sent. The supervisor we were speaking to said absolutely sue would call back when the prescription was sent, and also add 15 days to his membership for the inconvenience. 7pm came and went, no call from anyone. It is now the next day and the pharmacy still hasn’t recieved anything, and now that it’s Saturday we won’t hear anything until Monday or later, if at all. This is unacceptable, and dangerous. To watch my husband withdrawal from medication Done put him on is heart breaking, as we have never been through anything like this. Shame on you Done First. Fix the issues or shut down. Be honest. We will respect honesty more then silence. -A sad wife PS. Done we have already scheduled call after call with the email you provided, and no one called at the alotted time. So don’t come on here to reply like you care, because it’sobvious you don’t. You can reply to a bad review with more lies, but can’t do what you say you are going to do. Your reply to this review is an insult, send my husbands prescription if you want to do something helpful. Cuz your reply is just more lies, Done won’t even call at the time we schedule. Call him now and fix this problem, that is the only solution.

Done has been a god send! Everything has been as promised. Easy, convenient and professional. Thank you Done 🤌🏻💋

Getting treatment is not about just having the energy to do something you dont want to do to get ahead. Its about tearing down that wall between thinking about doing what you need to, and just doing it. I was on adderoll as a child and hated it because it meant i was different and needed help. So i quit in my early teens and just flayled aimlessly in some degree. Im now 32 and decided i needed it. I didnt have insurance at the time but through the clarity it gave me i now have a well paying job with insurance. It only took a week after i booked the appointment that was very cheap, and presto, the world is a manageable place

If I could give less than 1 I would. There is no rating too low. Medication errors. Lies. Circular talking. No contact with providers. No contact with staff. They love charging your account though. Avoid at any and all costs. The worst business I have ever dealt with. Edit: I think it’s a big statement that they seem to have a full time position for dealing with bad reviews (like on here) but can’t provide results to customers before it comes to this. No one wants to pay for a service just to complain about it.

First off, I just want to get something out of the way..it seems like a number of the poor reviews are just written for the sake of sabotaging DoneFirst, or maybe it's from one of their competitors, who knows, but something seems really off about what the hell is going on here. Anyway, I've never been one to comfort to the status quo so I'm not going to BS anyone with my review and will give it to you straight from my experience. Last year I went through the hoops that the mainstream healthcare process has us go through to get set up with a doctor/psychiatrists/medical professional and what-have-you. It took me over a month just to wait for my very 1st appointment and medical screening to take place. The doctor then wanted me to go see others and go through many more hoops just to get basic lab results, and keep in mind, all while I desperately needed assistance (and I clearly articulated this to that doctor) for the problems the had been severely impacting my life at home, my performance at work, and quite frankly my ability to survive adequately in "society". After being fed up from these hoops I had to go through from the traditional processes, I went to search elsewhere and saw a post about DoneFirst and how they specifically specialize in assisting people who have ADHD. To be honest I almost fell out of the damn chair I was in because I was able to meet with a doctor in literally a few days for a full appointment and conversation with them. And yes, as cheesy as it sounds I DO actually feel like the doctor cared about me and the challenges currently affecting my life. After speaking with them and providing the necessary medical paperwork, my DoneFirst physician found a treatment plan that fit very well for me and my needs. I actually mean this when I say I feel like my life has really in a way been changed since then. My job isn't in jeopardy because I am able to properly maintain my work duties and performance, and the weight of stress at home has been significantly lifted off my shoulders. Also, anytime I've needed to reach out to DoneFirst with a question I had, or adjustment to my medication, I've had zero issues and they always had someone reach back out to me immediately to assist with what I needed. I cannot emphasize this enough that DoneFirst provided me assistance and helped solve a critical problem severely impacting my life where other providers had me feeling like an afterthought. Again, this is just my experience, but hopefully this helps provide context for others in their search for medical assistance with regards to their ADHD needs. -JSP