Done.Reviews of donefirst.com

I have been using this service since the beginning of 2022. I wanted to get back on ADHD medication to improve my quality of life, but so far it's caused me more stress and anguish than I could have imagined. The prescriptions are sent in by doctors who aren't the person you meet with, causing issues at multiple pharmacies. When I spoke to my doctor, he was upset I had spoken to the pharmacy about it because he "didn't want to get audited by the government". After a few months without issues, I went to pick up my medicine to find that they had sent over the incorrect prescription, sending over the starter dose even though I've been on a higher amount for 3 months. When I contacted Done about it, my doctor told me to just deal with it and that they'd try to fix it a month from now. I'm appalled by the level of unprofessionalism from a company that's prescribing medication to people.

Despite a few hiccups here and there, my overall experience over the last 2 years has been very good. My care team is responsive, takes time to listen and available as much as they can be given it’s a telehealth service.

Leaving my initial review below but since leaving that review, I have been able to get in touch with Done support by way of a link to schedule a call. Their communication is more in line with how it was at the start, with frequent follow up on requests via email and phone. I do get the impression that the customer volume for this company grew significantly faster than they had anticipated and I can sympathize with that. My billing issues seem to have been resolved, which is great. I do wish the dashboard had a better UX but at the moment I'm just happy to see the improved communication. I am awaiting a response for a very recent (within the last 5 hours) request to my provider at the moment so I'm cautiously optimistic. Once I've seen consistent communication for a while, I'll be happy to remove my prior review entirely. So far, I'm glad to see the quick response and work toward a solution after posting the original review. --- My initial interaction with this company was outstanding. Their team had frequent outreach and follow-up to deal with a billing issue I was having in order to get started. My first appointment was pleasant and seamless. After my first appointment with my provider, however, the communication lapsed. I scheduled a follow up appointment with my provider; they send 15-minute zoom meetings for these consultations. My provider didn't show up until 20 minutes after the call was scheduled. I waited 20 minutes on a zoom for them to log in. The interaction was short, pleasant, but there as no acknowledgement that they were 20 minutes late. I tried to schedule a third consultation to ensure there was no lapse in medication and the team pushed back saying I had only just had a consultation. When I responded to let them know I was trying to book ahead to ensure there wouldn't be a lapse they obliged and scheduled me on a random Saturday, which, in theory, would be fine. But, again, my provider did not show up (this time I only waited on the Zoom 10 minutes instead of 20). I let Done know about this in their follow up survey but I got a text saying that *I* missed my appointment and that no-shows are non-refundable because it impacts scheduling for other patients and clinicians on their platform which are usually booked up to a month in advance. However, I could reschedule for a one-time fee of $125. I'm sorry. What? I get the impression that the goal is to get people to pay for the service and once they have the service declines declines significantly; either that or they don't have enough people to manage the patient load. Anyway, this could be an incredible service but the customer experience is lacking after the first payment. I'm still working through some issues with them and I hope to be able to update this review to something more positive.

Rx never called in. My doctor disappeared and no longer providing services. Call them and you speak to a call center in malaysia. They take your money, make you run around crazy and leave you without treatment.

The staff/customer service answered every question and do everything they are supposed to do. However, no pharmacy that I can find in LA (I've tried over 50 lol) both accepts telemedicine AND carries Adderall it is one or the other. Will update to positive review if I find a pharmacy that both fills telemedicine and Adderall it seems both is impossible. Given the size of Los Angeles and not being able to find a pharmacy that doesn't do both does not bode well. If anyone knows of a pharmacy that both fills and accepts in Los Angeles for the love of god please tell me. **EDIT TO REPLY TO REPLY** I have already reached out to urgent services at 9:54 am this morning. I do not yet have a response. 8-4-22 12:29PM SECOND EDIT. I OFFICIALLY REQUESTED MEMBERSHIP CANCEL VIA EMAIL AND THAT I DON'T AUTHORIZE THE CHARGE 9-12. THE BUTTON TO CANCEL MEMBERSHIP DISAPPEARS AFTER YOU HIT PAUSE?!

Saved my life.

I was having an issue picking my time zone so I reached out to support. It took some time but I received my appointment and the date was close. My first appointment was canceled and it took a while to get this one set but I’m sure it was still faster than the traditional route.

I went with Done because i couldnt find a psychiatrist that took my insurance. My provider was diligent in the evaluation and following up with my medication. Communication is so easy with Done because even though getting an appointment is hard, you can have consultation through messages. I had issues with side effects and in 3 days my provider replied and sent me a new medication. Done is very straightforward and convenient so I'll stick with them even though I now have better insurance