Done.Reviews of donefirst.com

My first consultation was very good. My provider was courteous and listened to my complications. We started treatment and made a follow-up appointment for two weeks out to assess how it was working. Two days before our my scheduled follow-up date I received a message saying "Your Appointment was Cancelled Successfully," which was odd because I never cancelled it. I immediately reached out to reschedule my appointment as I wanted to explore other treatment options since the current one was not working well. There was no response for two days, followed by a message saying "We are working now to reschedule your appointment." Another five days has now gone by with no response following that. I am trying my best to ignore prior experiences people have reported and hold out hope that they will follow through, but I am now beginning to become concerned I will need to look elsewhere.

Overall they are extremely helpful. The initial screening was thorough and they got to know me and my needs. It can sometimes be hard to get a timely answer when you have immediate questions, but overall they are wonderful.

It's been a great experience & their customer support is fantastic. Haven't had any issues & have had so much help through mental health support. I'm so thankful.

Not a scam but unfortunately new pharmacy laws have made it practically impossible to use this service. That being said, it makes no sense to pay a fee where no service, appointment, or prescription was given! I was so happy with DONE and everything was going smoothly until pharmacies started denying prescription refill requests one by one, which isn’t DONE’S fault, but I think at this point they should refund everyone immediately and limit their service only to those who live in CA or wherever DONE is based. Sadly won’t be able to continue with this service but I was able to get my prescription filled with local doctor 2 weeks after I stopped using DONE. there’s hope out here for us, but unfortunately until the laws change, I don’t think there’s much hope using telehealth services to obtain controlled substance prescriptions.

If I could give zero stars I would. I had my initial appointment; given meds and told to follow up if I had any issues with the medication. The next day I took it and had terrible chest pains all day along with a fast heart rate, high/low blood pressure. Tried getting into the portal to send a message. Locked out. Sent multiple emails. Finally was able to get in, scheduled a med appointment. Then it was cancelled so I rescheduled it. Signed on the morning of; and while I was waiting the provider just ended the group. Didn’t even enter. Requested MY medical records; they made me sign a HIPPA form for just ME. And here I am 6 days later. No medication, no medical records for me to pass on to my PCP. No assistance what so ever. And they keep sending the same scripted email. The entire experience has been awful and I will absolutely be sharing this any and everywhere I can so no one else goes through this.

Done is a horrible, terrible company. They will not help you in any way. Let me summarize how horrible the experience was for me. First, I had a 15 minute initial consultation where the “therapist” immediately diagnosed me not with ADHD but with anxiety and depression. They proceeded to refer me to yet ANOTHER extremely expensive online therapy service and prescribe meds that could only be filled at pharmacies that were not covered by my insurance. Second, when I tried to ask questions about my diagnosis, they referred only to the results of my brief online assessments, instead of speaking with me further about why I felt I may need support with ADHD and not with anxiety or depression. Third, when I tried to cancel my service because I was dissatisfied, they charged me for TWO MORE MONTHS before my profile showed as cancelled and no longer active. Do not use this service. They will not help you and they only care about making money. Update: Done had a customer care representative reach out to me after I posted this review. They listened to my concerns, apologized for the bad experience that I had and refunded the two months of charges that occurred after I attempted to cancel. They were very responsive to my complaints and apologetic for the additional stress and financial concern that this caused for me. I appreciate that they showed care, attention and ownership in this matter. Hopefully, they might help someone else more than me; I do appreciate how they worked quickly to make the situation right.

Pharmacy will no longer fill prescriptions from them. Done asked me to find a new Pharmacy after cvs refused to work with them. Walgreens said unless I have a local doctor they will not filly prescription. This is a drug running operation. It's a joke. Will be contacting my local doctor asap.

I’m sorry to read the other bad experiences, but I’ve had nothing but positives. The initial consult was very personable and in depth and I felt really comfortable discussing my issues with the provider. My prescriptions were called in immediately and the pre-auths were handled quickly. I’ve asked for a medication adjustment several times and this has always been addressed quickly. I’m very happy with Done First.