Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
Done, donefirst.com
Website
donefirst.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
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I have had some issues but these were not to blame on DONE. They have worked closely with me to resolve these issues. I think they are very professional and took the time to completely understand my issues.
Response from Done.Oct 2, 2022
Thank you for taking the time to leave such a review! We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.
CJ
CA J.
Just burn your $200
Just burn your $200, it'll be more pleasant than dealing with Done. I was looking for a more convenient way to adjust my medication but it has been the absolute opposite. 1) Almost every chain pharmacy won't fill their prescriptions. 2) They will arbitrarily change your medication dose based on what is in stock at the one pharmacy you could find willing to fill their prescription. 3) They will tell you it is on you to find a pharmacy that has your medication and dose in stock (see point 1).
Edit 3/4/23: Done has flagged my review as “not being based on a genuine experience”. Hopefully it’ll stay up as I provided proof. Also, sort by verified reviews. Only 2 out of 54 verified reviews currently give above 2 stars. Funny how no one tries to verify the 5 star reviews
Response from Done.Oct 1, 2022
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
JB
Jessica B.
Changed My Life - 2+ years with Done
I have been using Done to manage my ADHD since its launch in 2020. ADHD runs in my family, but in the times I had sought care with my PCPs, I had always encountered reluctance to prescribe medication. Either I would be recommended vitamins, diet changes, “you should try therapy,” or a psychiatrist referral and not be able to get an appointment for 6-8 months.
I heard about Done during the COVID lockdown, and being stuck in my house constantly was making my ADHD unbearable. Since making my initial appointment, I have finally been able to sit down and accomplish tasks. It’s been amazing to recognize all the coping mechanisms I had developed over the years (post-it’s everywhere, constant to-do lists) that I no longer have to do. I can sit in meetings without fidgeting or tapping and focus on the information being presented to me. I have been so confident about what I am able to achieve now that I’m no longer struggling with my ADHD that I just completed my Master’s degree alongside my full-time job and being a single parent.
My provider has been absolutely amazing and always listens to my concerns. I have had a few occasions where it was difficult to have a prescription filled or reach support right away, but I don’t think they were any problems that wouldn’t happen with a local doctor.
I would highly recommend Done to anyone who is looking for convenient and effective ADHD treatment.
Response from Done.Oct 1, 2022
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
CJ
CJM
I thought I was going to be greeted…
I thought I was going to be greeted with someone who would listen to me... If you are an adult and suspect that you are dealing with ADHD- that's why you go to this service. I'm here to say DO NOT DO IT. Go find a professional in a real practice.
I would have been much happier with the way my "assessment" had gone if at any point the provider asked me personal questions.
Instead- I was asked a bunch of yes or no probes to which I answered honestly. But after this quiz was over, the provider proceeded to tell me how my life worked... LITERALLY! She "diagnosed" me in less than EIGHT MINUTES... No joke- it was eight minutes to get through this questionnaire and then She asked me what I did for a living and then went on to describe a day in my life. I NEVER TOLD HER WHAT A DAY IN MY LIFE WAS LIKE!!! She told me that I got projects done and that I was social with others---- NO I'M NOT! And she would never know- we never got past her asking me basic information like my first and last name plus a bit of family history--- WHICH INCLUDES ADHD individuals!
DO NOT USE THIS SERVICE. A first year med student would have done better.
The whole appointment was over in 12 minutes. Worthless.
Response from Done.Sep 30, 2022
We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. You may access this link (https://donefirst.as.me/doneUrgentLine) for you to schedule a call with our patient care coordinators and for us to ensure thet your concern is well taken care of. Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
AM
Anthony M.
Been trying to receive my medicine for…
Been trying to receive my medicine for a week.
I still haven't gotten their support team to understand the situation and have been on the phone with them probably more than a dozen times.
Will be cancelling my subscription ASAP.
Edit: Received a call from their urgent support, so I once again let them know my situation. They ensured me I would get my medication the next day, Friday and a total of 10 days after I first called. This did not happen and I am still without my medication.
Response from Done.Sep 28, 2022
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
MI
Mich
Good so far!
Thankfully through Done I am able to have access to proper mental health care easier. They have been a great help and there are no issues yet.
Response from Done.Sep 28, 2022
Thank you for taking the time to leave such a review! We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.
TR
TresMattesons
Busy professional in a rural community
I live in a very rural community. Access to healthcare is costly, inconsistent, booked out for months, and often requires a day of travel. Although telehealth is a relatively newer means of providing and receiving care, it is cutting edge in service to the patient. Every system takes time to refine procedure as it strives for efficiency. And let's be honest, the provider on the other end has a life too, If you receive a rescheduling text, be grateful! Last thing I want is to receive a phone call in the middle of an important meeting. And I have never run short on my perscription. My check-up appointments are to the point and thorough. My provider is AWESOME! She's highly educated, experienced and prompt to respond to my messages. She empowers me and has literally navigated tremendous change in my life. The treatment plan she has lined out for me includes the elimination of prescriptions I was taking to treat what I now know was a misdiagnosis. I've referred a few people to Done for testing and evaluation. Done takes the stigma, shame, and burden out of treating and managing ADHD. It's not easy to gain my trust and respect. To say that Done has, is a game changer for me. Don't make your relationships, work, social life, and most importantly, your mental health pay the price any longer. You have a life to live. Let Done help you live your best life!
Response from Done.Sep 28, 2022
Thank you so much for taking the time to share. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
WV
werner V.
Five stars for Done, zero stars for Pharma/California health system.
They are very helpful. Pharmacies in California is very hard to find that will fill the prescription. They kept on trying to find a pharmacy and eventually a mail order prescription was filled. Every other pharmacy in California did not want to fill the prescription. Not sure how Done is going to fight the DEA with this. FYI, Kaiser is also a teledoctor. Their consult was no different than Done, but they did not want to prescribe any treatment. Kaiser insurance won't cover the Done prescription. It is crazy expensive to fill it privately. The meds really made a difference. Thank you Done!
Response from Done.Sep 28, 2022
Thank you so much for this feedback. Please do not hesitate to reach out on how we can make your 4 star experience a 5-star one!