Done.Reviews of donefirst.com

Awful awful awful company. I have been a customer for about a year and it just keeps getting worse. I'm currently looking for another provider. Their marketing materials are total lies. They do not have a chat widget, though they advertise that they do. They are not available 24/7 to help customers, though they claim to be. They do not fulfill simple, regular prescription refills in 3 days or less, though they advertise that they do. They do not respond to emails in 24hrs or less, though they say they will. Sometimes they don't respond at all. Literally every month it takes up to a week or more of me sending multiple messages to them via multiple channels (email, text and their website contact form) just to get anyone to respond. Sometimes they confirm a refill was sent to the pharmacy, but they never actually never sent it. They don't have a phone number to call, like at all. They will not give you a phone # to contact them. I have requested it several times to no avail. Their "doctors" are a joke. I could go on. It really is one of the worst run companies that I have ever had the misfortune of being a customer. Stay away, trust me.

I’ve been with Done for several months and the first few months were great. This month when I went to renew my prescription, after the three days came and went with no response from my provider, I got worried and started looking at what the problem might be. I found all of these reviews which got me super nervous that I was going to end up getting ripped off. I followed the link to set up an urgent care call and was called at the scheduled time. I expressed concern about the reviews and my lack of response from my provider and Zsa Zsa assured me she was working on it. After several urgent care appointments, I was able to get my prescription filled. It took speaking with Zsa Zsa for two days but she was great. Called at the scheduled time and sent me text follow ups. It was still overdue but it was less than a week. I am happy I got my prescription but it did take lots of effort on my end.

I was charged 200 dollars and scene by a woman who rushed me off the call after 20 minutes and did not prescribe me any medication what so ever. I’ve messaged her and the company back and haven’t gotten a single response in what is now 4 days. This company is a scam and should be avoided at all costs. They don’t care about helping anyone they just want to take your money before they get shut down. There is a reason no pharmacy’s will work with them anymore. They prescribed to much medication to drug addicts and thieves, and now they won’t help people in actual need to save the zero reputation they have left.

Look elsewhere. The only thing that gets done in a timely manner is getting billed. Customer service calls to an offshore call center are not helpful at all, all they do is remind the providers to check their email within 3 business days, then you wait another 3 business days for a response. It's been getting progressively worse for the past year. It started out as prescriptions only being a 2 or 3 days late, now it's getting into weeks. Any recommendations for other providers are welcomed. EDIT: The "urgent care" line is a link to make an appointment to talk to a call center in the Philippines (accent is a giveaway) that will relay a message to your provider within 3 business days. Don't waste your time with DONE, try googling any of the other telehealth services as they can't be any worse than this. EDIT 2: December 16, 2022: the only way you will ever get a response is if you start leaving reviews, but they won't act until the situation is beyond repair; attempting to send the prescription a weeks late, when the pharmacy is out of stock, then having me sign up to a mail order pharmacy that is also not responding, then asking me what pharmacy medication in stock... How am I supposed to know!? This wouldn't be an issue if DONE had done the bare minimum and sent the prescription in as timely a manner as they bill me. Still waiting.

I've been using Done for about 2 years and I can't say enough good stuff about this service. I'm so glad they are helping to fill a big gap in mental healthcare by providing affordable and easily accessible adhd treatment to many people. I don't have health insurance so using Done has been a lifesaver. It's way better than relying on local psychiatrists/PMHNPs in my area who never have availability. Thank you Donefirst.com!

Worst experience with a care provider ever! I’m laughing they are so bad! Like THEE worst ever. I went online to seek less expensive options because I have a high deductible and seeing my primary doc was way more expensive then my adhd meds. I will save the ridiculous story of what they put me through luckily my Primary doctor came through for me while these bozos were still figuring it out. This bussiness will go under I guarantee it, they do NOT give a crap about your health or wellbeing. Cerebral works great highly recommend if not taking stimulants but they stopped prescribing stimulants and Done is just a joke worst experience ever. Do yourself a favor and save your money!!! To find better care somewhere else.

Absolute garbage. They'll charge you 199, won't write you a script and if they do no real pharmacy works with them. I got a txt 5 minutes before they jacked me for 199 dollars saying "we aren't accepted at Rite-Aid, CVS, Target, Wal-Mart, Capsule, Kroger". Lot they are scammers from Africa.

It’s been almost a month of me trying to have medication called in. I’ve been told multiple times it’s been sent to pharmacy but pharmacy has not received anything. I paid for another month and still nothing has been resolved poor communication and service you will receive apologies for the delays but the delay never ends.