Done.Reviews of donefirst.com

I can’t believe this company is liscensed for telehealth. They pack their appointments so tight that the docs can’t even ask all their questions and the doctor I had was just awful. Legit mean and yelled at me several times for either not answering fast enough or asking her to repeat a question if she mumbled it. She was just reading off a checklist and before we started, she literally said “I don’t care about your story or any other information about your life, just answer yes or no” LIKE WOW coming from a person who’s job is to help people with their problems for a job… Thanks to her checklist is god mindset, she ended up diagnosing me with depression, anxiety, adhd, and possibly schizophrenia and told I have very serious problems that need heavy duty medication, all because I mentioned i have some visual abnormalities when I’m extremely fatigued and stressed. Like who even is this woman. Ended with her saying to me that my problems are so serious, she can’t help, bye. All in all, made me feel terrible and was utterly useless. If you hate people, don’t be a therapist?

Every month I have to gear up to battle Done to get my prescription refilled. It is time consuming and exhausting and it causes a lapse in treatment every month, sometimes for two weeks or more I am without my meds. This negatively affects me in my schoolwork, professional life, and personal life. It's been a nightmare and I'm not sure how they haven't been shut down. As soon as my new insurance kicks in, I'll be DONE with DONE and can finally switch to a legitimate medical provider.

They claim they are going by state laws and thus have limits but then the scripts are called in from out of state. The pharmacy was perplexed and even more so when I explained i was directly asking for an explicit explanation as to what is going on. The reply neither addresses your question or has anything to do with it; they repeatedly keep asking if you want more repHills. The Walgreens told them they would no longer accept their call-ins then DONE tried asking me what other location I prefer and this was after they still hadn't answered the question about why they call from out of state if the provider is in state. This isn't for legitimate long term care patients, it seems more like a pill mill.

Update: April 2023 My assigned Dr. has been changed and now there is no way to refill my prescription, set an appointment to talk to my doctor, and customer service is almost non-existent. Schedule a time for a call back with customer support and they won't call you back. Already the monthly fee seemed high, and now I'm making payments for medication and services that aren't being provided. Done definitely needs to improve. Dec. 2022 Recently I decided to try a consultation to see if ADHD meds might be a good option for me. After reading some negative reviews online, I skipped over Done and set up a consult with a higher rated company. On the day of the appointment my doctor didn't show, and then a week later they emailed me saying for unforeseen circumstances the couldn't do any consultations, after having already charged me for the consultation! As a result I booked a consult with Done. The doctor was on time, very helpful, and started me on a new prescription. Within 24 hours I had the medicine in my hands! I'm spending $8 a month on the meds without insurance and I feel like this is going make a big difference for me 2023. Its only been a week but everything has been great so far. If you are on the fence, I would recommend giving them a shot, despite some of the negative reviews out there.

Done should be done; do not waste your time or money. 1st, I received a text message from Done asking what pharmacy do I use so they know where to send my prescription & then listed all the ones they don't send to which is literally every pharmacy. I asked them to tell me which pharmacy they use and got no response. 2nd Then I had my 15min consultation through zoom which the lady showed only half her face, a was minute late. Then she asked me if I was taking any prescription, I said no, she then said don't lie to me I have your list of prescription infront of me, I said they may be listed but I'm taking them. I was still trying to figure out why she even asked if she had the list?? Then in 15mins she so called diagnoses me lol...all while being half seen on zoom with a tropical island back ground...no lie the whole experience was surreal. They Took my money called me a liar, and basically said sorry can't help you. Lol serves me right for even trying. Just an update they did apologize an reimbursed me. They also asked me to reconsider that I remove this comment.

Very helpful and convenient service.

I was almost going to give a not so nice review, however I got in touch with this lovely woman Zsz-Zsa. She was able to help me to refill my script and not only that, she listened to my concerns with compassion and empathy. A BIG thank you to her!

I have had the same frustrating experiences with Done as others have shared, and again this month had my prescription delayed because of issues they had internally with their system - which seems to be a complete mess. All of that is negative, and I don’t want to understate how frustrating it has been. BUT, when I reached out to their urgent support team, Zsa-zsa stepped in and really did a fantastic job of being honest about what the issue was and what she could and couldn’t do to help me resolve it. I truly appreciated her candid honesty, and even more so her continued follow-up until the issue was fixed (which took about 24 hours once she got involved). This review is really more as a thank you to her, but she is representing Done and doing an excellent job of it. If they were all like her, all these reviews would be positive, I think.