Done.Reviews of donefirst.com

I have been Done since April. My initial provider left the company right after my consultation. From May through August was a nightmare could not get Scripps filled had to call multiple times all it did was raise your blood pressure and cause more anxiety. Now I sit here on December 30. On my last day medication only to get. A message that you’re not a good fit and we’re going to cancel your membership. Thank you. Then you call and speak to customer service and they have no answers for you. Nobody knows what’s going on. After speaking to someone they say the doctor put me under review because I was getting my Scripps to early mind you I was getting them two days before I ran out. This company is a joke all they care about is taking your money. They don’t care about the patient at all. Do not waste your time or your money.!!!!! Since I have left this review, I have been contacted by the company. They want to know what they can do to make things better. The problem is no one knows what is going on. They have no timeframe of when they can fix their issues. All they wanna do is try to save face!! I must reiterate, DO NOT USE THIS COMPANY THEIR SERVICE IS FOR THEIR POCKETS TO BENEFIT NOT TO HELP YOU WITH YOUR MEDICAL NEEDS!!!!

Get an actual doctor who cares about you and your wellbeing. For the last six months, there's only been one month that my prescription didnt lapse. They will take your money but won't respond timely or ensure that you get your refills in time. It is negligent especially given the fact they do not care if you go weeks without your medicine. My medicine was prescribed for both my adhd and depression and my life has been awful every month when I need a refill and don't get it in time. Seriously, go to a real doctor. It's not worth it. UPDATE: I am only updating my review because after posting this review, Alfa stayed in communication with me until my prescription was refilled (over a week late). My pharmacy no longer accepts scripts from Done, so Alfa called around to find one that did and also had my meds in stock. This was very appreciated, given the fact that I have not been able to speak with anyone from the Company until then. She was genuinely helpful and I wouldn't be surprised if she is not even associated with the Company, but rather contracted, as her persistence, communication, and care were the total opposite of what I have received from the Company thus far. I think it speaks volumes that the Company has people get involved after writing a negative review. To me that says that they care more about getting more patients than actually giving adequate care to the ones they already have. It is really unfortunate, as I like my provider, but the fact there are not even any appointments available to meet with her, combined with lapses in my medication every month, has left me feeling neglected as a patient. This could be a great service, especially for people who struggle with ADHD and/or their mental health, as those two things make things like finding a doctor, going to the doctor, and calling the doctor, that much more difficult. When I used to be able to get appointments with my provider, she listened to my concerns and the appointments were straight and to the point. Now, Alfa is the first real human I have spoken to in months. The reality is that what should be a service that is helpful to people with ADHD and/or other mental health struggles, actually exacerbates them as you have to keep following up to get your prescription, and then deal with the side effects of withdrawal when you run out. While I am glad Alfa was able to help me get my refill, through no fault of her own, it was over a week delayed. You are almost guaranteed a lapse in your meds, especially since the automatic refill option is no longer an available and they provide no refills for your prescription, as such, you have to request a new prescription every single month. (I have a friend who goes to an actual doctor for his meds and he gets 3 months of refills before needing to request another prescription from his doctor.) The question each month becomes how long the delay will be. I have stopped taking my meds on the weekends and do not take my full dose on some days, just so I have some left over in order to try to prevent withdrawal when I inevitably do not get a refill on time. This is truly not acceptable, and its not evidence of a telehealth company that cares about their patients. It is still surprising to me that doctors, who owe a duty to their patients, could care so little about something as simple as writing a prescription on time to ensure that their patients do not run out of medications that are known to have significant side effects. The worst part is that they never fail to take the $80 out of your account on time each month, despite failing to provide the service they promise. You used to be able to get two consultations with your provider each month, but now you cannot even get your refills on time. If you want to waste more time and energy each month that you probably don't have, just trying to get a refill on your medication, and then dealing with the side effects of withdrawal each month, this is the Company for you. Shout out to Alfa though, for genuine customer service. I probably would still be without my meds if it weren't for her. It's too bad her care and responsiveness does not reflect the overall values and practices of the Company, as they clearly do not care at all.

Update to the update of the last update. Another month goes by and the poor service continues. A week late sending my prescription (still no word on when it will be sent in). No help from the support team. We’ll see how long this one takes. Read below for past months experiences. Update to my last update. Just figured I’d throw it out there that still haven’t got my refill. Nothing but the continued messages from “support” stating that they have a team working tirelessly to resolve my issue (I literally just need my prescription sent to the pharmacy) which takes all of 5 minutes at most. Based on all the negative reviews below I’m starting to just think I’m being scammed at this point. Update: Done responded to my review and gave my following month free (this month). All for nothing really though since I have run into the same issue. 5 days since my renewal request and still no idea when the refill will come regardless of the correspondence with the “support team”. Pasted last months review below. Oct 24, 2022 Painful to deal with. I have used the service for a long period of time. Endless issues. Most recently I sent my prescription in, 4 days passed by (they claim it takes up to 3 days) and my prescription was never sent to the pharmacy. Woke up day 5 to my subscription to the service being cancelled by DONE. Just poor service and slow follow up when errors occur. Will update if they decide to get back to me in a reasonable time but based on past experiences that’s a long shot. Date of experience: October 22, 2022 Date of experience: November 22, 2022 Edit Delete Share Reply from Done. Updated 2 days ago Thank you for bringing this to our attention. We will be contacting you to follow up - please reply back to our request for your information.

Zsa Zsa did an amazing job with helping to expedite my refill request during a time sensitive situation. She was prompt, helpful, and communicated effectively throughout the process.

You will suffer more than the treatment benefits you are looking for. The headaches and anger is really not worth the time. Avoid this company as you will not be getting your money back once you make any payment.

Advertised $10 for a consultation but as soon as I made an online appointment & gave them my credit card number $199 was immediately taken out of my checking account. I had scheduled an online appointment for the following morning. As soon as I noticed $199 taken from my account - I immediately cancelled my appointment (within 10 minutes of making the appointment) & a pop up says “you will not receive a refund as you’re cancelling your appointment within 48 hours of scheduled appointment “ so now I’m out $199 for absolutely nothing. Why ask for my health insurance card if you don’t bill insurance? I have reported this company as a scam. I’ve contacted my bank, blocked my credit card & reported $199 as a disputed unauthorized transaction on my checking account. Do not fall for this one. Read all the negative reviews, I sure wish I had before they took my $199. I will be reporting this to the Better Business Bureau as well.

Horrible experience. Extremely unresponsive. I highly recommend avoiding this site at all cost.

was having trouble with renewing my prescription and someone from Done personally reached out to me and took care of the renewal issue and sent my prescription to my pharmacy within a couple of hours. Couldn't be more pleased with their service and taking care of everything for me.