Done.Reviews of donefirst.com

I’ve used Done for over two years, it was a huge help to me and I finally felt seen, heard, and understood by my provider. My treatment has been easy, I think I’ve had one medication adjustment in two years. However, now my provider just doesn’t work there anymore, and the only reason I found out is because I tried to schedule an appointment and saw no open dates. I emailed support and they said “oh yeah so sorry your provider no longer sees patients here but don’t worry someone else will write your prescription and we’ll get you rescheduled in no time!” And that hasn’t happened. It’s totally unacceptable to lose a medical provider and not be informed. In fact, I wonder if she even actually wrote my prescriptions in the first place, or if it was just automated through Done with her name on it. I feel like they took advantage of me. And of course they took their monthly fee without any problem as of this morning, despite the fact that I have NO PROVIDER and NO MEDICATION which is what I pay this company for. Unbelievable.

I had some difficulty obtaining my medication for one month, but was directed to the urgent hotline and was immediately taken care of. This was the first time I had an issue, and while it took some time, I highly recommend using the helpful team on the urgent hotline as they will expedite a solution.

Scripted emails and lack of communication. It takes 3-5 days for them to get back to you on anything and they won't respond to my pharmacy when they mess up a prescription. If you are looking for convenience or proper communication, look elsewhere.

After paying a $20 deposit and $200 fee for the appointment, I was under the impression that te script was sent to my preferred pharmacy shortly. I was told there were "technical difficulties" so it may be available the next day. Well, after calling my pharmacy prior to closing the next day I was told that they have no idea who I am and I am not in their system. I called DoneFirst support, turns out, my provider has LEFT the company and I will need to be diagnosed again with another provider. This has been an excruciating headache and I am out $220 and no medication. UPDATE: After hounding their support, I was told that the ONLY time they have available for another provider to get in touch with me is 6:45am a week from today.... This cannot be real. Update: After a week of waiting I had my initial appointment with another provider. Since my information still existed from the previous diagnosis, he was able to fill a script at my local pharmacy for me to pick up a few hours later. The appointment was free and I feel much better despite the waiting.

What a fraud company. Takes them 2 weeks to respond to a support. Then when you respond it's another 2 weeks. Basically takes an entire month to get one answer, and they still don't help you. They've stolen money from me for months now without a response to my cancellation request and their refund is half only a subscription. Pathetic. Scam company. Will be expecting refunds or filing fraud soon. I did not know a simple service could be so incompetent for such an expensive monthly charge.

Had ONE appointment. Was happy with the initial experience. My provider seemed nice and prescribed my medication. I've never been on the medication before and was told I'd be scheduled with a follow-up appointment to adjust my medication dosage as needed. Messaged 2-3 times asking for medication adjustment. Got a response telling me to schedule an appointment. Okay, no problem...other than the fact that it was 2 months out. Then, I messaged them to let them know that 2 months was kind of long, and I couldn't wait. Im paying like $70 a month for the medication that needs to be adjusted. And the whole "unlimited calls with your provider" or whatever doesn't exist. They didn't care about the $210 I would lose waiting for them. Still scheduled me 2 months out. Whatever. I had to change the day because it was on a date that didn't work for me. Then, I received a notification that my provider was just so booked that they had to cancel my appointment and never reschedule. Did they still charge my card on time every month? you bet! I have since canceled but I am curious to see if I will be charged again on 1.6.23. If so, I will be updating my review. Please do not waste your money to be ignored.

Getting medication for my ADHD has been a struggle since I was diagnosed in high school. The quarterly doctors visits were just too much for my full time job and family. Done First has made this so much easier! My doctor is very helpful and changed my medication according to my feedback. I am 100% happy with my results.

Absolutely horrible! Initial appointment went smooth, pharmacy had my medication next day. Was told to message a few days before I was due for a refill.. that was December 16th. Still nothing. Several calls and messages that are sometimes responded to by lame excuses. Do not recommend The only thing good about this company is Alpha! She tried her very best to remedy the situation!