Michael C.
No Access to Medical Records
WARNING!! Even after a refund you worked months for, They will reverse it!!!!!!! And then come on here and dispute your review as non genuine and fraudulent, forcing trustpilot to ask for documentation. No Access to Medical Records No phone numbers No support forms that allow to request medical records No time frames of when they will contact me to get my records emailed to me Why won’t they allow me to see my diagnosis record so that my new primary care physician can update my records?? They are demanding that I have that, this is very serious that I’m unable to give my doctor what they are requesting. I look like an idiot that I can’t contact the place that prescribes my regulated medication. What am I supposed to do?!?!? What kind of medical practice doesn’t have a phone number??? Why can’t I get in touch with these people for patient records during normal business hours?? What is happening??
Response from Done.Feb 8, 2023
We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!



