Done.Reviews of donefirst.com

As a patient that has continued my monthly membership payments for the seven months that i was unable to take the medication prescribed to me — and given this company THOUSANDS of dollars in general; the very first time that I requested urgent assistance that would only have taken less than five minutes to correct an error ( made by my doctor), they blew me off, ignored me, and made me wait for over another month just to get the correct meds, which left me completely out for all that time — instead of just helping me after all this time that I’ve been a patient. Why am i being charged for service for ANOTHER month for literally receiving ZERO SERVICES or MEDS??? It’s incredibly wrong in every way imaginable.

My appointment scheduled for 11:00 today never happened. After several failed attempts to connect to the zoom link provided, I called the number provided only to be able to leave a voicemail. I sent an email to the address provided to explain that I was receiving an error code 1001 each time I tried connecting to Zoom. I am extremely confused and even more frustrated at the fact that I’ve paid almost $200 up front and I’ve received no consultation or direct communication from anyone at DoneFirst. Then when trying to log into the website, there’s no other information provided on how to reschedule or anything. What is really going on ? Because I feel like I’ve been scammed out of $199. I expected to do the consultation and receive my prescription but doesn’t look like that’s going to happen. This will not be the last review left, unless something is done to resolve my issues.

I am writing this review for Zsa-Zsa, she did an excellent job at helping me last month. I had a very hard time getting my prescription refilled, after several messages Zsa-Zsa went over and above to help me get my prescription sent in. I was out of my medication and no one was responding to me but Zsa-Zsa. Thank you for having a great employee who was very helpful and took my medical care very seriously. As I know wait for my next prescription refill again with no response, I hope that I will find assistance from your staff whether it is Zsa-Zsa or another staff member. It is very hard having ADHD and feeling like this every month I request a refill. I have been so happy with the service Done has provided but the prescription refills have been an ongoing issue. Again, thank you to Zsa-Zsa for being a wonderful employee of Done.

Created an account. Waited a week for an appointment. Zoom doesn’t work (error 1001) contacted support via phone. Phone support goes to voicemail and requests that you make an appointment for them. Emailed support and they say 24 hours turn around. No phone call from psychiatrist. I’ve requested service stop and account deletion with a refund. We will see how it goes.

I agree with the previous reviewer. These guys are a complete fraud. You sign up for an appointment and then they cancel it 10 minutes prior with no advance notice or reason. If you try to get customer service they just lead you right back to the portal to schedule another appointment. And they don't "participate" with about half the pharmacies in the United States. You should be asking questions about why a medical provider cares whether you use CVS or Walgreens. Either money is being kicked back by the pharmacy chain or the pharmacy chain suspects fraud and refuses to do fills for them. On Sept. 16, 2022 the Wall Street Journal reported that "U.S. Drug Enforcement Administration agents have questioned people about telehealth company Done Global Inc.’s practices for prescribing controlled substances, according to documents reviewed by The Wall Street Journal and people familiar with the inquiries." And if you complain, all they do is send you a link to their "urgent care team" so that you can spend even more of your day chasing them down instead of having them call or e-mail you about the issue. Finally, they call you offering half off your first session, but make no promises of stopping your credit card billing. Eventually, they refund your money, but will hound you endlessly about any review you make about their service.

Complete Fraud! They lie about their scheduling charge you $10 and then send you an email before the meeting stating you will be charged $189 for an appointment with no clear way to cancel. They are currently under federal investigation, I wish I would have known before scheduling a call. I refuse to stop; either give me my $189 back, or I will not rest until everyone knows and it is returned. Shame on you for taking advantage of people with ADHD.

Edit: I am changing my review from 1 star to three stars not because I think they deserve it but only because I don't want the bad karma associated with being negative. I was a patient who was abruptly and without notice dropped and forced cold turkey off of medication for my ADHD meds that were working. I was notified the day before that my prescription was due to refilled that my provider no longer was associated with Done and thet it would take 30 days to get me an appointment with another provider. No options for medication during that time were offered or available. That was last October 2022. On January 13th I started the frustrating and outrageous experience of trying to obtain my medical records from Done. Of the 5 different doctors I have collected my medical records from, Done is the ONLY provider to charge me for electronically provided records. They do not have in place a standardized method for former patients to obtain their medical records and they do not make it easy. In fact they demanded that I reopen my account to pay them the $5 they charged for my records and their system attempted to charge my debit card over 22 times a $79 membership fee. It finally succeeded on February 5th thus resulting in an overdraft. Done has since refunded the $79 and finally provided me with my records on Feb 6th via email. You be your own judge as to the quality of the service, or lack thereof, they offer. Good day.

Original post: This place is a scam. The initial appointment with the practitioner was great. I felt heard and understood. However, I had my appointment a week ago and have yet to receive any medications that they were supposed to send in. Customer service keeps saying ‘give it 24 hours’ but that’s been 7 days of ‘24 hours’. Update: After 9 days of 0 communication, my prescription was called in and customer service reached out almost daily for a week to see how I was feeling and if I needed anything and the practitioner also reached out. I hope the follow up and refills aren’t as complicated. Stay tuned! 3/1 update. I’ve been trying for 2 weeks to get a follow up appointment with no luck. I have a little over a week of meds left and seriously have 0 faith in this company.