Done.Reviews of donefirst.com

I have had good experience with Done so far. They are in need of updating their portal platform but overall I usually am able to get in touch with someone from their Team. All other aspects have been somewhat smooth. It can just be difficult to use the portal to have a direct contact to the doctor at times.

Love it. They have helped me tremendously in my day to day work life, school life and personal life. Thank you!

Done has made prescripts services infinitely easier. Appointments are quick to art up and everyone is usually pretty quick to respond and address issues. Which I appreciate even more in the situations I need help with something and being able to get it quickly resolved. In my personal opinion, though not always perfect yet. It would be foolish to assume ths won't be the norm moving forward for Rx.

easy to use, much less pressure/time consuming than going through a psychiatrists office. 10/10!

I’ve never had any issues with Done. I provided pharmacy details prior to assessment and my prescription was available the next day. Requesting refills is simple, and I’m able to schedule regular check-ins with my doctor.

Terrible. Would give them 0 stars if possible. I signed up for their service in late 2021. Received prescriptions for 3 months, and then stopped and never received anything again. They basically stopped the service. However, I just realized they continued charging my HSA account for a whole year! Contacted them to request a refund more than 2 weeks ago. The only answer they always give me is "This has been coordinated with our billing team and sends another follow-up today. I will get back to you once they have provided me with an update" (already told me the same 3 times with no resolution). For a company that is supposed to be digital-first, it's surprising that they don't have any records showing them that they were charging me without providing any service. Please, do yourself a favor, and do not use their service.

This place is the worst company I have ever dealt with in any facet. They have over charged me multiple months. They always seem to charge on time, but then it becomes a 2-4 week battle to get ahold of anyone. They never return their emails within 3 days, they really never respond at all. The only way I have found to get a response is to pretend like I’m a new customer, then they call you immediately. This company really should be looked into and shut down by the state. It is not like I am asking for much, either what they told me they were sending in weeks ago to the pharmacist but never did, or all I would really like at this point is my money back, but I can not get one person in the company to speak to me. I would avoid them at all costs. There really needs to be a class action lawsuit and the state of California needs to shut them down. This is not a one time issue, this is a constant issue every month since September. DO NOT DO BUSINESS WITH THEM OR YOU WILL REGRET IT!

Great doctor's, great service. The best way for a busy adult to treat their mental health needs! Prescription fast easy to request.