Done.Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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4,022 approved reviews, newest moderated first
Fahad H.
My first two months with them were great. However - I am due for a refill and they have not responded for a week and a half. I Am still paying monthly. I can’t even make an appointment to see my clinician
Response from Done.Jul 16, 2024
Thank you for your constructive feedback - we are always looking for ways to improve. We’ve reached out to follow up to gain more insight into how we can better serve our patients!
Denise
My Nurse practitioner has been amazing, she is so knowledgeable in ADHD and has been amazing in helping me navigate my medication journey. I finally feel like I can function like a regular human and it has also helped with my depression and my anxiety. My ADHD was making me feel so helpless and I put off getting help for a long time out of fear and ego. Other Nurse Practitioners that I saw would not listen to me about a way a medication was making me feel and would make me stay on it for a few months before trying a different route. My Nurse practitioner with Done always listens to me and as soon as I told her that something wasn’t working she said ok let’s try this. Thank you done!
Response from Done.Jul 15, 2024
We are happy to read this positive experience and to be able to partner with our patients to find treatment options that work best for them. Our support team and providers are so honored to be able to make high-quality ADHD care more accessible to our community - feel free to reach out to us at any time!
Randy N.
I have been working with Done. for almost two years now. I had a huge work trip where I would be going out of town for a week with tons of responsibility on my shoulders. I requested a refill a week before I was going to be out of medication. I adjusted the pharmacy to the location of my big event. I did every I was supposed to. The platform states to give three business days to receive the refill auth from the provider. It has now been well over that, I've emailed multiple times, I've been without medication, and there has been zero response. This is complete negligence. I work within the MH field and could never imagine treating people in this way. I hope that your team does better. You've lost me permanently as a patient. Anyone seeking support for MH care and treatment needs a team they can trust to do right by them, but this team can't even do the bare minimum. Update for Done. Staff: I have supplied the needed information requested. I followed the link that you all provided and it states "All appointment types are private, none are available for scheduling". This is another example of the systems not working. I am happy to talk with anyone that can actually resolve my concerns. I am moving forward with switching providers.
Response from Done.Jul 15, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
customer
Great customer service and response
Response from Done.Jul 15, 2024
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
customer
Great service .
Response from Done.Jul 15, 2024
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Tricia P.
It has been 15+ days without any communication and no renewal for my medication. To be without medication for two week is huge with ADHD, and I paid over $700 for the annual membership. It's as if they took my money and ran. I can't get ahold of a single person, when I try to book an appointment they're all a month out and being without communication and medication for six weeks is unacceptable. I have spoken to my lawyer and we will be moving forward together, as I am out literal hundreds of dollars from this company.
Response from Done.Jul 15, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
Brian M.
It was hard to get my script filled but we finally got Thanks for the help
Response from Done.Jul 15, 2024
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Joshua S.
My membership for some reason is paused and I can’t get any response to why!
Response from Done.Jul 15, 2024
We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. You may access this link (https://donefirst.as.me/doneUrgentLine) for you to schedule a call with our patient care coordinators and for us to ensure thet your concern is well taken care of.