Done.Reviews of donefirst.com

The process is super simple to get started, they guide you along each step, making it both easy and affordable to get the treatment. They have a simple, flexible, and modern process for regularly checking in with you virtually and are super friendly. I would (and have on many occasions) recommend to my friends and family.

EDIT 2 (8/13/23): This company has flagged my review as false 5 months after this incident has occurred, in hopes that the email proof that I had would be too difficult to find so this review can be removed and they look like they have a squeaky clean reputation. Please keep that in mind as you read these reviews as you may not be getting the full story of what this company has done, and it may be much worse. EDIT: After I went back and forth with an extremely unhelpful representative, I was refunded….. part of my money. It took them 5 days to give me just a partial refund, and they were very clear that this was intentional! Apparently, even when this company severely messes up they will withhold your money, because who cares about the experience for your customers as long as you get paid? I am being forced to file a chargeback with my credit card company, all because of this absolutely unethical and vile company. I was able to schedule my first appointment, no issues. However, 24 hours before my appointment I was informed my appointment was cancelled and rescheduled to a time that no longer worked for me! Mind you, they have a policy that you cannot cancel or reschedule appointments within 48 hours without being charged still. So, this company decided to charge me once for cancelling my appointment without my knowledge, and charge me a second time when they scheduled a new appointment within 48 hours so I’d have to pay even more to cancel or reschedule! Highly unethical company, would not recommend to even my worst enemy.

Message pertaining to having a new provider and needing to schedule an appointment sent by Done on Saturday... No appointments available. Call center, closed Saturday. I have not received my first prescription. I added a new pharmacy after ensuring they have my prescription available... Now I have a new provider and no prescription for my new pharmacy and I'm about to be charged again. Convenient for this to take place right before my next scheduled payment. This has been a headache and a half and has brought more stress into my life rather than assistance.

Horrible customer service.

Very happy with my experience. It’s been about 4 months. Communication is easy and the website is very easy to use. I needed to change my pharmacy and that process was so simple and straight forward.

Done has been great to work with. I have had no issues with picking up scripts or scheduling follow up appointments with my doctor. I would highly recommended them to friends and family!

I've used them for a year and a half and it's been...a journey. Back in 2021-22 it was fine, quick appointments when I remembered to schedule them, clinician was nice, all good. Then my clinician changed, I can't get the prescription that works, and the most recent appointment was "nope we can't go back to what worked, bye." I just canceled my membership. Thanks for the help but now I have to go through a real doctor. No longer with it with new rules about telehealth.

Easy way to manage my ADHD. Cost effective too. My practitioner is cool; friendly and helpful. Hopefully this service still exists after PHE unwinds in May. Telemedicine is being restricted by the DEA. Sadly, companies like Done will feel the pain but hopefully find a way around the RH act. I’m a fan of Done.