Done.Reviews of donefirst.com

Kind, compassionate, knowledgeable, helpful, professional. The communication is prompt, and the doctors working for this company and helped me life a fuller and more meaningful life.

All the positive reviews are from people who never had an issue (but they will). Done support is extremely negligent. They either don’t train their team or support is simply unable to help their customers. I have had three different physicians in the past three months (not my decision). Each time, I have to go through the consultation process which delays the processing of my prescription. I have been emailing support for nearly three weeks now, and I am still needing to explain my issue over and over again with no solution in sight. I tried calling no answer. I even scheduled an appointment but I received no call back. I am at my wits’ end. I strongly discourage anyone from joining. It’s expensive and they can’t do the service you are paying them to do.

The level of compassion and patience I have felt by the people working at DONE is unlike any other healthcare experience I have ever had. They listen and provide me with practical tools to conquer my daily struggles with ADHD. They go above and beyond to meet with me within my availability hours. And the Doctor that I have had the pleasure of working with is so professional and kind. She never makes me feel less than or just like another number on a sheet of paper. I would recommend this company to anyone struggling with ADHD because they really do care about helping people and making their lives easier.

This week marks *exactly* One Year that I have been a Patient with Done. In this time, they have treated me better than any medical professional in my life. As a woman in my late 30s, things said are disregarded or ignored a lot of the time. Not even once with my Doctor at Done. She never seems too busy to respond to me, nor seem annoyed by my 2 & 3 part questions. In fact, just the opposite. She noticed that I prefer things with clear steps in lists so that I don't forget, and she started responding with them. She doesn't get frustrated with me when I get sidetracked while speaking. As someone who has been told my whole life that I talk more than I should, or that I am "too much", it means a great deal to feel seen and heard.

Done. helped me become so much more effective at work. My provider understands my needs and is very kind and comforting. It was a relief after struggling my entire life and now I have the support I so desperately needed. And now I don’t get reprimanded for being off task in my profession so that is also a big weight off my shoulders!

It’s a great service, the doctors are not always the best, but it’s better than not having any support. I’ll continue to use done.

At first, my experience with Done was pretty great — I was able to select a provider and schedule an appointment within the same week. Unfortunately, my experience turned sour on February 3. I had an in-person appointment scheduled and received a text message 10 minutes before its scheduled time to let me know it had been canceled. Furthermore, they informed me my provider was no longer available, and the only provider who could see me was located 5 hours away. The team at Done sent this particular email to over a dozen patients informing them of this information. That means over a dozen patients had their PHI compromised. Patients' full names and email addresses shared with zero regard. I responded to this email, asking for more information about a provider in my area, and also pointing out that they had violated HIPAA laws. Today, March 13 (over a month later), Done finally responded to my email. Their response? "Apologies for the inconvenience we truly understand your situation, rest assured that it won't happen again, however, currently we only have one open office in your state. Thank you!" Cool — so, this company gets you in the door, takes your money every month, then completely ignores you when you desperately need a medication refill. Dear Done, if you cannot treat patients in a specific area, stop taking their money. You are taking on the responsibility of your patients' mental health and you're doing a terrible job of taking it seriously.

My experience with Done First has been phenomenal! They make the process easy and not only that communication is very clear and straightforward. I was able to easily schedule my first appointment with a doctor, to be seen and assessed. I was able to schedule an appointment within a week. After being assessed and speaking directly with my provider. I was able to get a treatment plan in place and start the treatment plan right away. My provider is very friendly and easy to get ahold of. I have noticed my quality of life has largely improved, and my provider continuously monitors and cares about my treatment plan. I 10/10 would recommend to anyone seeking help with ADHD. Done has mastered taking out the frustration with the process and making communication and treatment affordable and easy.