Done.Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
4,022 approved reviews, newest moderated first
Ryan R.
Confidential, consistent, and very professional. 10/10 would recommend!
Response from Done.Apr 21, 2023
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
Alex
Have used this company for multiple years continuously as my provider. There have been a couple hiccups but they always fixed them and I have watched them significantly improve since I started. I don’t know what I would do without Done as they have drastically improved my quality of life and I am truly thankful for that. I will continue to recommend them to those that need care.
Response from Done.Apr 21, 2023
Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!
Erica L.
I have been a subscriber for 6 months. The service is easy to use, doctors and pharmacy support are quick to reply/follow up when I submit requests or questions. Overall pleased with the experience and their support.
Response from Done.Apr 21, 2023
We love that we are able to make it easier for patients to access high-quality providers! Our patients also have a dedicated team on their side to manage other aspects of their care as well so please don't hesitate to reach out to us at any time!
Allison B.
Having the EXACT same issue as last reviewer to point I could have written the review. Getting runaround from provider (whenever she decides to actually respond - rarely) that’s she’s called in the script but pharmacy has multiple times said not rec’d and provider trying to tell me it is pharmacy fault (but why are several others getting exact same issue??). This is not the first time with issues with communication either. We pay for 24/7 support yet my emails go unanswered and we are not given a phone to call (despite me asking MULTIPLE times).
Response from Done.Apr 20, 2023
While we appreciate your feedback, we are so disappointed to see that your experience with us has not met the high level of service we strive to uphold. We would love to better assist you, so please reply back to our request for information so that we can investigate and resolve the issues outlined here. Thank you!
Nick
It’s telling that all the reviews here are either 1 star or 5 star. Seems like they’re probably paying for reviews. Don’t use this company. Like everybody else, my prescription was stuck in limbo. Customer service is horrible. Do yourself a favor and go anywhere else. If you paid with a credit card I highly recommend disputing any charges this company charged. They don’t deliver what you paid for.
Response from Done.Apr 20, 2023
We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help you with your prescriptions. Thank you!
Jenn D.
Can’t get ahold of anyone at the company. No pharmacy wants to work with them and they write prescriptions for medicines on permanent back order. Total scam
Response from Done.Apr 20, 2023
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so kindly respond to the Trust Pilot request for information so that we can help! Thank you.
Monroe J.
I give Done a solid 2-Stars. The providers/clinicians are great when you do have appointments with them. I feel Done’s biggest opportunity (if they do wish to be successful) is customer service. Being able to manage and reply to customer needs is huge. As a client, I have had to continuously remain in contact and follow up with the Done team and connect them with whichever pharmacy needed. (I have had to change pharmacies 4 times since I have been with them.) It is next to impossible to speak with anyone in real time which makes navigating getting your prescription refilled or mitigating any pickup issues extremely trying. I feel I give Done 2-Stars because if you remain on top of everything as a customer you can get things achieved, but it is definitely a lopsided experience where you as the customer are doing most of the work for a service they are providing and you are paying for. I am rooting for you Done team! :) I truly hope that if you are unable to manage/satisfy your existing client base, look at that and the true fundamental issues with the feedback provided. Is it a systems issue? Is it a communication issue? Is it a staff shortage issue? Whatever it is, try to satisfy those needs first prior to taking on additional clients that will also have a sub par experience.
Response from Done.Apr 20, 2023
We want to sincerely apologize about your experience with us, this is definitely not what we want you to have with us. We understand that we were unable to meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
Melissa O.
Irine Forsab was so understanding and helpful.
Response from Done.Apr 20, 2023
Thank you so much for taking the time to share your experience with us. Please don't hesitate to reach out for help or to let us know how we can better serve our patients!