Done.Reviews of donefirst.com

The booking and consultation process with Done is very easy, but obtaining the medication that they prescribed is much harder. I was prescribed medication, but have been unable to receive my prescription. I have contacted the pharmacy multiple times and they have no record of being contacted by Done. I have been trying to get into contact with customer service representatives to no avail. I am very unsatisfied with the level of care that they show customers.

False advertisement. Saw an ad on Instagram advertising $10 for a first appointment. Was then charged $10 + $189 without any notice. They are impossible to get ahold of to cancel or reschedule the appointment as I seek to get my money refunded. It is unacceptable to not advertise the full cost of services and charge an undisclosed amount of money once you have someone’s card information. They have no phone number or email address to contact, just a form on a website, their chat feature is broken, despite contacting me from numerous email addresses and phone numbers. I feel I’ve been scammed. They box you in - either I go to the appointment I’ve clearly told them I no longer want multiple times, or it’s non-refundable to no-show. Real doctors don’t cost this much and don’t act like this, you can contact them also. This has been an incredibly stressful experience and I warn everyone, don’t sign up for this unless you’re ready to lose $200 for absolutely nothing. Shame on you, done.

Called Done because once you pay, they’re DONE helping you. Never received any medication or help or refund from Done. They are not up front with the pharmacies they use, and it wasn’t until the end of my appt that I was informed about the large exclusion list (a list of all the pharmacies they WONT send a script to). All of my usual pharmacies were on that list, so there wasn’t one available near me. I went elsewhere and found a better provider (not through Done), and got the help I needed no issues. So I went on my Done account to request a refund and explained why. Instead of issuing a refund, I was emailed back a list of pharmacies they use - unhelpful, and not what I asked for. They’re refusing to issue a refund even though their service wasn’t upfront about the lack of available pharmacies, the appt was not helpful, and I was unable to receive medication from this service. FYI for anyone else reading this - they apparently no longer use CVS or Walgreens pharmacies, so you cannot have your prescription sent there. UPDATE: Despite not giving a helpful response via email, Done gave me a partial refund of $15 within an hour of seeing my review on here. Keep in mind, the monthly membership is $80 and the appt itself is like $200. So the partial refund is kind of a joke because, again, I received nothing useful from their service.

It has only been a month, however the process has been easy as can be. Responsive, immediate, and seamless are words I would use to describe the easy at which Done’s services can be utilized. I really appreciate it.

No problems. I have been very satisfied with the service

Actually felt like the doctor was truthfully listening and understanding my emotions. I didn’t feel like I was talking to anything but a professional.

I’ve had nothing but a great experience. It’s been over a year and I’ve had zero issues with my prescriptions, I’ve gotten prompt responses to my messages (within 24 hrs) and my Zoom appts have been informative and helpful. I really appreciate that this service is available. I will admit that my provider was changed right at the 3 month mark, but other than that things have always gone smoothly.

NP was excellent. Timely with visit and every easy to talk to.