Done.Reviews of donefirst.com

Great service, simple and well educated provider

They continue to charge even after the account has been canceled. Support intentionally sent me in an endless, useless circle for three weeks ignoring my requests. This is a fraudulent business practice. Account cancellation means account cancellation.

The doctor is always so great and quick when it's time for my appointment or when requesting my refill! The customer care team is also super quick to respond and assist.

Done is possibly the worst option you can use if you are seeking treatment for ADHD. The support team is incredibly inept at answering emails (they don't offer a phone line), the HCPs are apathetic at best (usually they're outright rude), and it's an absolute goose-chase to find a pharmacist who will fill scripts since Done been blacklisted from virtually every major pharmacy. Ironically the worst part about working with Done is probably the simplest to fix...providers take FOREVER to respond, a minimum of three business days but communication delays going beyond a week are not uncommon, not to mention the times they've outright ignored my messages. If you're trying to treat your ADHD, you need to find someone who is dependable. There are few things worse than being on a prescription for x-amount of months, and then having some hiccup go unresolved for weeks leaving you dealing with withdrawals and erasing whatever progress you've made.

I really enjoy the service and not having to wait for any reasons. My one on one experience is great ! To get a feeling of comfort and concern really means more than anything. I do wish that your refills would automatically go through, without having to submit..

I have always felt like the team at DONE is genuinely concerned about my mental health. The team continually impresses me with how they go above and beyond to communicate what changes have been made within the organization... And they provide exceptional step by step instructions on how to proceed with their program.

If I could give them a zero, I would. First off, several pharmacies have stopped working with them so finding one that does is difficult. Second the lag time in response from your provider is listed as up to 3 days but I've waited upwards of a week before getting responses and the interface to chat with your provider and care team is not well developed, messages constantly disappear from the chat log so you dont have a record of it. Then there's the constant issue of them sending the wrong prescription to the wrong pharmacies. I'm not sure if this is due to carelessness from the "care" team or a tech glitch but given this is a company that is suppose to be "medical" it is not professional at all. One upside is I've had a good experience with one provider on this service but you never keep your same provider, I've been shuffled through the hands of 3 different providers over the course of 3 months due to scheduling conflicts and each have given me a different prescription so it's never consistent. Do not expect refills to be simple or prompt either, I usually have about a week without medication before my prescription is finally sent out. They are bribing their customers by reaching out and offering a $25 gift card for a review on here which I believe only proves how sh** this company is. (I'm not taking that deal bc I have NOTHING good to say) ***Adding on here to note that Done customer service finally reached back out to me after I posted this review and ended up sending another wrong script into my pharmacy. Afterwards they requested I take down my trustpilot review. I won't do that and a $25 bribe won't change my opinion on this damaged company. Check the Better Business Bureau and you'll see Done has an F rating with more honest reviews. I really wish I had checked BBB before I started on this horrible journey. If you're looking for a help, look elsewhere.

Very impressed with whole process the doctor was exceptional