Done.Reviews of donefirst.com

I prefer DONE. much better than regular in office doctor’s visit. Online Appointments are on time to the minute not like doctor’s office experience of never ending waiting even if arrived half an hour early. Done. Service is very efficient, convenient and cost effective as well.

My provider ghosted me after asking to switch my pharmacy and asking for a simple update. I have written more than 10 times/messages to see if anyone can help me, but they just keep taking my money. Their “care team” doesn’t do anything to resolve the issue, they just send you messages saying they’re going to “work on it” to “resolve the issue”. There is no direct line I can call to talk DONE either. It’s always some “care team” that has no idea what is going on and are only there to listen instead of resolving anything. Almost 2 months later, I have yet to receive ANY response from my provider. I had to switch to my previous provider that is NOT with DONE to get my medication. Complete garbage for anyone seeking any ADHD service because their lack of care and concern for their patients is abysmal. If I would have relied on getting a response for care, I would never have gotten my medication. I hope they get shut down and sued.

I must admit that I was hesitant reading some of the reviews. However, I have nothing but great things to say about my experience. They genuinely want to help. Appointments and prescriptions were done with ease. Also, things were escalated quickly if needed.

Done has been life changing. I have been with done for just over two years now and they have provided me with the services I need to manage my ADHD. Although there are still some kinks in the process, I have felt like they really try to make sure you have what you need. You can schedule meetings through the site and submit refill requests easily. Overall no major complaints and I am happy to have done as an option for my mental health.

I’ve been with Done. For 2 years or so, and I have always been taken care of. Sure sometimes it takes a few days for a response, but I always get a response. My provider and customer service are very polite and willing to help. It’s been a blessing to get the treatment I need. Thank you Done.

It really seems as if the care team actually cares and genuinely tries to find a solution to whatever problem might arise. The only area of improvement that comes to mind would be turn around time. They quote a response within three days but depending on the issue if the provider asks a follow up question it can take quite a bit of time to get an issue resolved

I began using Done in January 2023. The first few appointments were great. I really liked my prescriber. The second month's appointment was met with technical difficulties as the appointment link did not work and Done has no way to contact anyone. Luckily, my prescriber called me instead. The third month, I didn't have an appointment and my prescriber sent my prescription in for refill. This is where my issues begin. I had my Adderall prescription filled at my normal pharmacy, but the manufacturer of the generic version had changed from the manufacturer I had the first two months. This caused uncomfortable/unusual side effects on the first day of taking the medication. I reached out the pharmacist and my prescriber. At that time, I found out my prescriber was leaving the company. With that, I never received a response. I reached out to Done customer support. It took about 7-8 business days to get a reply that was not automated. When I finally received a response, they simply stated that my prescriber was not available, which goes without saying because at this point, she had left the company. This reply was on May 3rd, the prescriber left on April 30th, and I originally sent a message to the prescriber on April 27th. On May 5th, I received an email for an in-person appointment in a neighboring state with a list of available dates. I responded on May 15th (I had COVID) confirming availability for May 23rd. I never received a response. I've since stopped taking the medication since I have no oversight. On May 23rd, I reached back out to customer service letting them know that I was not satisfied and requested a refund. I received a response on May 25th asking if a 2-month payment extension would be helpful. I didn't get back to them until today (currently untreated for ADHD), June 6th, but that ticket was closed on May 28th. I am contacting the DEA and FTC to see if there is somewhere a formal complaint should be placed. They are facilitating services to for schedule II narcotics with lax oversight.

My original review was with a terrible experience. But I will say, ask done they asked me to try someone else and give them one more chance. I will need to change my review as done has took the time to ensure my experience is pleasant. Thank you.