Summer J.
If I could give 0 stars I would
If I could give 0 stars I would! I have been a loyal patient to Done for the last year and within the last couple months everything has gone downhill. First I went to refill my prescription and it was denied because I needed an appointment. Kind of frustrating they didn’t inform me I needed an appointment before my prescription was out, but okay I can wait a couple days. NOPE! No appointments are available with my provider or apparently any provider that works for Done and I got put on a waitlist. I’ve already paid my bill for this month and have been unable to get the care I paid for so I requested a refund of $79, no response. I wanted to just cut my losses at this point so I requested my medical records so I could have a smooth transition to working with someone that actually cares about their patients, no response. This is absolutely insane considering the amount of money I have sent these people they can’t at least send my medical records? I’m not backing down and I will call whoever I need to in order to make sure this company gets what they deserve. DO NOT WORK WITH DONE THEY RUIN LIVES!
Response from Done.Jun 17, 2023
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.



