Done.Reviews of donefirst.com

Things started off well. It was fast and easy to talk to a professional, the intake form was easy to use. I got assigned a medication, and it was working. The issue was getting refills. You have to go through their app each month and request a refill. They only let you request one at a time, but they take 10 days to refill it. So you are constantly running out of medication, stopping and starting. It makes no sense, especially considering how easy it is to get an additional appointment. This is my first telehealth experience, but I have to imagine there are ones that are better than this.

Very quick communication and helpful feedback

Helpful and a life saver!!!

There were so many good reviews on here that I decided to give them a chance. No harm in trying if you want to be scheduled for an appointment at 10 pm and then wait 20 minutes for nobody to arrive. Then we rescheduled for 10 pm two weeks later and the same thing happened. They also charge you the $200 before your appointment. Luckily I got most of it back, but I'm still after the rest. Good luck, I hope your experience is better than mine was.

Using this company has been a mistake. It would have been quicker for me to just set up an appointment with my primary care physician and get a script sent to my local pharmacy. There are such delays in getting in touch with customer service and you cannot call them directly you have to set up an appointment. The provider himself was very nice and gave a very thorough consultation, but I've had a hard time getting the prescription filled (not their fault for supply chain issues) and trying to get that changed quickly has been very difficult. I would not recommend using this provider.

I scheduled an initial visit with the provider. I told her at the very beginning that I just moved from AZ to NM and that I was between doctors. At the end of the *very short* visit that really didn’t even require her to critically think as I already had a diagnosis, she asked me for my pharmacy details. I provided them. She realized she couldn’t find the pharmacy as she couldn’t prescribe in NM. She said she’d send the issue to the support team, they’d find me a new provider and get the script sent. I heard nothing. I was of course charged $199. I wrote to support team several times with no response. However, I continued to get survey questions and team members inquiring about my experience. When I told one what happened, he just didn’t respond. So I requested a refund about two weeks after. They refunded me $38. I asked where that number came from and they said “we have a policy and we don’t need to refund you.” I responded with an even more detailed explanation of my issue. They refunded me an additional amount to total $99. So I paid $100 to speak to an under qualified provider (NP…not even a psychiatrist) for 15 min. It’s mind boggling to me that a company with the mission of improving access to mental health care can be so money oriented. I’m not surprised but I’m disappointed. This service is only accessible to those with money and they lack any compassion when they didn’t follow through with the job.

I have been using done for 5 months now and they have been very helpful in aiding with my adhd treatment. Great doctor that is very helpful with great communication skills. I would definitely recommend them to anyone i knew that may need their help.

I have been using done for approximately 6 months. I have never had a issue. Dr is very complex on making sure you get the right treatment. Anytime I’ve had a question I get a quick response.I find that people that complain are ones not getting what they want. The drs make good judgment calls according to your health review that you the patient gives.Never had a problem with prescriptions being filled ever. I asked my pharmacy about why some meds aren’t filled. They said it’s not Drs fault or pharmacies fault. It’s the pharmaceutical companies fault. Pharmacy’s here have said they have filled for done for quite a while. It’s like any Dr some patients and Drs don’t mix. I’m afraid of new medications. The Dr made me feel super comfortable. Everyone there have great communication with each other. I will continue to use done. They have helped me change my life.