Done.Reviews of donefirst.com

I have been with Done Health for almost 2 years. You can definitely tell they have taken measures to constantly make improvements. Even with the national shortage of medication they have gone above and beyond to make sure I receive my medication. I love my Doctor and care from Done health!

I struggled with ADHD for awhile before reaching out. I was able to change doctors a few times until I found a good fit. I had trouble getting my medication but my doctor didn’t stop until I was able to get it. So a rough start but smooth sailing since!

A ton of pharmacy restrictions, monthly subscription cost in addition to cost of medicine, they take forever to respond or refill prescriptions. If you’re traveling, better stock up because they won’t let you change pharmacies out of state— but you also can’t stock up because they’ll accuse you of drug abuse. I’ve requested to meet to discuss changing meds or dosage and they sent a very ambiguous message about not being able to due to my medical history but didn’t tell me specifically what the issue was. Horrible service and probably the complete opposite service structure to successfully care for someone with ADHD

Professional service with a great healthcare team and no issues with getting diagnosed and adult ADHD treatment.

Dr. Ashley Faulkner & the entire team @ Done for you ADHD have been so helpful, supportive & understanding. Having a whole team at my disposal to help me identify, manage & treat my ADHD hals saved my life. I can stay on focus & task now. I don't get so distracted & I am able to feel like I complete things that I start. Thank you to the entire organization

I was with Done for about two months and cancelled as soon as I was able to get my script switched over to my PCP. My experience was entirely virtual. My medication works for me, but I requested to try that (non stimulant) option because of a friend of mine who takes it and her experience and recommendation. I don't know what the NP would have recommended. My assessment was so broad and surface level, she didn't even ask about childhood. It was the most cursory assessment I've ever been through (and I've been through many). Maybe its the NP I got assigned, because some reviews here talk about how good their person is, but mine was careless and unhelpful. I basically had to micromanage her because she kept making mistakes that affected me getting my medication. At first I requested no generics because of a direct family member who had adverse side effects to this class of meds. It took multiple messages back and forth before she understood my request about no generics. She kept saying "yes I prescribed the generic" and then spoke down to me and said "please don't get confused." I was not the one confused. She also failed to change my profile to say no generics, which I had to tell her. Shouldn't she know this? Delay #1. It would have been helpful if she told me upfront that insurance companies don't cover that unless you prove the generic doesn't work. After working with the pharmacy and gaining understanding about insurance coverage, I reached back out and asked to be prescribed the generic to give it a try. She put it in but didn't take off the "no generics" on my profile so pharmacy couldn't fill. Delay #2. There were two weeks between my initial appointment and actually being able to start my meds. At this point I've started my medication. Two weeks in I was seeing some change and helpfulness but not with focus, which is kind of the point with ADHD meds, right? I asked about increasing the dosage and she told me to. I asked about how would we know if it's too much or if we should go back down. She never responded to that. Then she replied on the platform with a scripted message saying "we're going to continue your current medications," but the platform didn't notify me of this message like it usually does. I was confused at this point if I made a mistake increasing my dosage. It was many days later and I was now going to be out of medication soon and needed a refill, which is what I logged in to do when I saw that message. I asked about this with multiple other questions and the only question addressed was confirmation of the dosage increase. I put in my refill request and she sent it, only she didn't take off the no generics on my profile. I told her and she simply said "Please your prescription is ready for pick up." It was not. I tell her again; she updates it. Delay #3. Now there's another issue! Although she updated the generic issue, she didn't fully update my dosage. In one place it says the old dosage, and in another place it says the new. Surprise! The pharmacy can't fill because of this. I'm on my last day of meds. I hadn't heard back to my messages for some days. The pharmacy has also called and faxed her with no reply. I was worried about going through a forced withdrawal. I get in touch with Done Support because IDK what else to do. I finally hear back from her and she has fixed it. Delay #4. I asked the platform to reassign a new Dr/NP to me because of all this, which they did after 2 conversations with support. They just scheduled me a consultation at whatever time was available, without asking my availability. I could have rescheduled but availability with her would have had me waiting a few more days. I made the time work. When I had my appointment with her even she was shocked at the bad care from the previous NP, including that she never cancelled all the unfilled mistaken scripts, and that she allowed me to increase dosage after just two weeks. The 2nd NP I saw said we'd check in after 6 months. That seems like a long time to leave someone on a new medication before checking in, especially after a dose increase. I had NO follow up support after diagnosis, NO discussion of side effects, and the only dosage discussion was when I inquired about it. They tell you 24/7 care but it's REALLY not. Once you're in the portal and you submit a message or request, it says they'll reply within 3 days. While that's typical for the industry, it's certainly not 24/7. Support calls are usually available same or next day but be aware their hours are limited especially if you need late nights. I would not recommend done to anyone unless they literally have no other option and are good at advocating for themselves.

Leading up to the appointment it had been 3-4 months of appointments with a regular doctor providing a prescription that could not be filled. This process was not only convinent, it was reliable

DONE has made the process of going through the evaluation and receiving your treatment plan very simple and easy. They communicate well with you when you have an issue or need any changes made to your plan. I highly recommend their service and doctors.