Hanna
LISTEN TO THE BAD REVIEWS
LISTEN TO THE BAD REVIEWS - THE STORIES ARE TRUE. Here’s my story: : I signed up for services with Done in July, and was immediately charged $10 and soon after, $189. When it came time for my first appointment with a provider, the provider no-showed. I emailed the company to inform them, and they told me they would “waive my rescheduling fee” (LMAO) and then automatically rescheduled me for the next day without even confirming my availability. As soon as I saw it on my calendar I told them I couldn’t attend and need to reschedule. They eventually email me back telling me to reschedule on their portal, but guess what? There was no way to reschedule on the portal. The only thing there was it telling me that my prescription will be ready soon - ummmm, what prescription??? I never saw a doctor!!! I informed their “support team” via email. After this, I didn’t hear back for days, and I kept emailing with desperate pleas to receive care or a refund. Over one month later - still ZERO care, still ZERO refund. I finally disputed with my credit card company, and Done disputed back with a bunch of documents about their refund policy, so I got a chargeback. Im absolutely livid and have never dealt with such a predatory company in my life. 100% scam of a company, and any health care “professional” who works with them should not only be ashamed of themselves, but should lose their medical licenses for participating in this racket. Check out the open disputes on BBB, there’s countless of them with similar stories. Rest assured, I’ll be reporting them to any legal or medical board that can put them out of business and bring justice to the number of consumers - PATIENTS with MENTAL HEALTH CONCERNS - they’ve wronged.
Response from Done.Aug 24, 2023
Thank you for bringing this to our attention. We are continually upholding our providers to a high level of service so we are investigating to see where we could have improved. We're so disappointed that your experience does not meet our high standard of care - please reply to our request for information so that we can make sure your issues are resolved.