Done.Reviews of donefirst.com

The best and most fastest professional service ever. The response to any questions is exceptional. A+++

Doctors, the pharmacy team, and other service teams are always responsive and willing to work with me to meet my needs. Doctor is caring and knowledgeable and available to meet as much, or as little, as wanted

Very good and very prompt!! I have been extremely happy with done!!

I've been a client of Done/Done First/Done ADHD since January 2022, and they've been competent, efficient, and fairly affordable (less than 100 dollars a month, which is fairly reasonable in my opinion for medical care available on a continuous basis) mental health care service providers for my ADHD ever since. I got my first appointment with them promptly after I reached out in December 2021 after having seen an advertisement, was comprehensively evaluated, had my diagnosis re-confirmed (I had already been diagnosed as of several years ago), and was matched with a healthcare professional from their team to develop a treatment plan together. Their team have always been quickly responsive to any of my concerns, and have done a great job of ensuring I have continuously had medical care for my ADHD for over 20 months, at time of writing of this review. I highly recommend Done to anyone with an ADHD diagnosis, or who is strongly considering that they might be living with undiagnosed ADHD, and who is interested in pursuing medical treatment for it.

I’m on the second month and the 4th provider. From appointment to medication arriving has taken almost 2 weeks each time. The support is non existent at best. You cannot call them but you can send a request to have them call you…in 3+ business days.

My experience with Done has been mixed. I have been a member for about 5 months at this point. I joined as a last resort, after being unable to find a local provider. For much of the time the service was acceptable. After the initial consultation, my provider was never available for consultation, but I was receiving my medication which was my primary concern. However, I had a very frustrating experience recently which caused me to go without my medication for 3 days. This was very disruptive for me, as I can not function without this medication--especially for a few days after abruptly discontinuing use. When I filled my prescription on July 25th, I was completely out of the medication. I took my first dose of the 30 day supply that very day. Since July has 31 days, this meant that I took my last dose on August 23rd. The first day of the next 30 days would start on August 24th. Over the weekend of the 20th, I requested a refill since I was going to run out Wednesday. Wednesday came and went and my pharmacy still had not received the prescription. I sent a message to Done, and received no response. On the 24th, I scheduled a call with Done, and had a frustrating exchange with somebody who refused to acknowledge the reality of the situation. They said that the refill had not been processed because I sent it too early, and that I had received it on the 25th the previous month. When I tried to explain that July had 31 days in it, they responded saying that "didn't matter" because the prescriptions are for 30 days not 31! They implied that it was somehow my fault that the prescription had not been sent in, and they were going to do me a favor by sending it even though it was not the 25th yet. I was obviously frustrated with this response, since I was already off my medication. I was also alarmed by possibility that it was due to a deliberate decision not to fill the request based on an inability to calculate when a prescription is going to run out. But they said they would send it in, so I was hopeful that I would only be off my medication for one day. The following afternoon, my pharmacy had still not received the prescription. I decided that I couldn't rely on this company. I requested a cancellation of my membership and a refund (they had charged me at some point after I requested my refill, despite refusing to fill it). I also left a negative review here on Trustpilot. A couple hours after all that, I was contacted by Alfa from Done, who was actually extremely helpful. I was told that my provider would be unavailable for the time being, and that I would have to consult with a new provider who would prescribe my medication going forward. Alfa helped me get set up with a new provider right away and followed up to make sure everything was OK. It is primarily due to this excellent and conscientious service that I decided to update my previous review. Now I have my medication and hopefully I won't have another similar disruption. Overall, the service is fine. It is a means of accessing needed medication when the health care system is failing us. But there are some lingering concerns about the reliability of the service. They really let me down and I'm not sure it would have even been resolved by now if I had not requested cancellation/refund and left a bad review. Given the consequences of abruptly losing access to needed medication, this should not be taken lightly.

Donefirst has been my provider for ADHD treatment for over a year. I have had a wonderful experience with quick responses and ease of use with communication and requesting medication renewals. Overall Donefirst has been above average experience and I have recommended the service to friends and family!

I love the team at Done. My provider is great and is always there to answer my questions. Scheduling or rescheduling appointments is super easy and so is getting refills sent to my pharmacy. They also have an amazing referral program!