Done.Reviews of donefirst.com

Paused service when there were no pharmacies who could fill orders for months, not realizing that it automatically unpauses and starts charging you again after 30 days. Member for two years and got a total of two prescriptions. Hard to reach, unknowledgeable doctors. Would only refund one month.

Impossible to reach someone. ZERO Customer service. DO NOT GIVE THEM YOUR DEBIT CARD! I was told I would be given my diagnosis, I have never received one. and not able to reach anyone regarding how to get it. I was foolish to pay for this before receiving it!

Terrible experience. Messages to doctors go unanswered. It’s been over a week and my medication still hasn’t been filled. What a nightmare!

I was being charged $80/month for almost a year before I even realized. It's on me for not checking my bank statements. But I signed up for a $10 consultation, and it auto-enrolled me in their membership. I decided not to go forward with paying for a prescription, and never had another appointment, so that's close to $1000 wasted.

Worst group of “professionals” I have ever dealt with. Have requested to change pharmacies 7 times in the last 20 days and nothing has been done and little to no response. Have been without medication for over 25 days. I highly recommend saving your money and find a different company.

I was diagnosed with ADHD through Done and it was the easiest and most convenient experience Ive had with a medical provider service. I love my provider, (Cathy Troue PMHNP) and have referred multiple people to her specifically through Done. She is the reason that my Done experience has been what it is - life changing. She is an expert in ADHD and mental health, an active listener and the most thoughtful provider I have had to date. Ive never been more pleased with a provider pairing and a service that allows me the freedom to refill so easily. If you are considering an ADHD service, I cannot recommend Done + Cathy more than I already do!

Easy to get a hold of, doctors are super helpful. Literally changed my life for the better!

My experience with Done: 1) Visiting with a clinician who seemed distracted/unprofessional during our visit. 2) My medication not being properly submitted to the pharmacy for at least two weeks - with ADHD, it's challenging for me to keep following up on something like that, so it took a while for me to realize it wasn't there and request it be properly sent. 3) My medication not being covered by the insurance I uploaded (it would require a $400 payment from me to pick up) 4) Being ghosted when requesting an alternative - I requested a different option covered by my insurance 6 days ago and did not receive a response. Done seems specifically designed to take advantage of people who can't stay on top of stuff like this, get rebilled for it, and never receive the service they're paying an unfathomably high amount to receive. Wildly disappointed in the company.