ekretz
Friendly and extremely helpful
Friendly and extremely helpful. Quick responses to all my questions.
Response from DogtraJul 10, 2026
Thank you so much. Happy we could help!

For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
Dogtra (dogtra.com) has 1,207 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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ekretz
Friendly and extremely helpful. Quick responses to all my questions.
Response from DogtraJul 10, 2026
Thank you so much. Happy we could help!
charlie
Shaun is the man! Answers quick and knows how he get you on track and back working ASAP. Id give him 10 out of 5 if I could. Great customer service you don't find very often anymore!
Response from DogtraJul 10, 2026
I will tell him you said so! Thank you very much.
Nina V.
As a new user I called Shaun because I was having issues with understanding how the collar worked. He was able to help walk me through the issues plus provide additional instructions and tips that my trainer didn’t give me!
Response from DogtraJul 10, 2026
Love to hear this, thank you.
Rita Kenser S.
GPS Fence wasnt working correctly, Shaun handled this so effeicently. Said no problem and it would ship tomorrow...WOW Suprised to the quick response. Thank YOU UPDATE...Shaun responds very quick when emailing. thanks again!
Response from DogtraJul 8, 2026
Glad he is doing his job so well! Thank you for letting us know.
Kristen
I lost our dogs transmitter and I was sure which system we had, thank goodness Shaun was able to determine our system and help we our a new transmitter. Yay!
Response from DogtraJul 8, 2026
Yay! Thank you Kristen.
Amanda
Great products. Shaun responded quickly and succinctly and answered my question while giving me options.
Response from DogtraJul 8, 2026
Wonderful to hear, thank you!
Leah
Shaun was super helpful at answering all my questions and i feel made a great recommendation. Eagerly awaiting my gps fence order to help my dog perform his job of guarding our farm safely and effectively. Thanks Shaun!!
Response from DogtraJul 8, 2026
Very happy to to hear this Leah, thank you!
Jerri M.
Good explanation of the problem and other options to try.
Response from DogtraJul 7, 2026
Thank you, glad to help!