DogtraFor the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
Dogtra (dogtra.com) has 1,207 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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An D.
Sorry, wenn ich ein Ersatzhalsband mit Empfänger kaufe, erhalte ich nicht automatisch ein Ladekabel dazu?! Ernsthaft?! Dann muss ich extra ein Ladekabel für 50 Euro kaufen, weil das Ladegerät kein gängiges ist. Sorry Dogtra, dass ist Geldmacherei und hat nichts mit vernünftigen Kundenservice zu tun!
Response from DogtraJul 29, 2026
I am so sorry, did you purchase this from Dogtra US? We do have Dogtra EU that I can forward your review to, to see if they can assist you?
Paolo C.
The Dogtra collar experienced a critical safety malfunction by delivering continuous electrical stimulation without any user activation. The stimulation continued even after the collar was removed from my dog’s neck, creating an immediate risk of severe injury or death had I not intervened. Dogtra has requested that I return the unit for technical inspection, acknowledging the need to investigate the incident but stating that there’s not even a warranty . This is a serious product safety issue, not simply a warranty claim.
Response from DogtraJul 22, 2026
Hello Paolo, I am very sorry to hear that you experienced this. From what I can gather, you have a system that is close to 2 years old. That being said, this should never occur. We definitely would like to bring it in to have it inspected, to find out why this might have occurred. We would be happy to pay the cost to have it shipped here for inspection. After inspection, we will determine what we can do to resolve this situation for you. This is not an issue we have had with the 1900S at all, so it is an unprecedented report. Please give us a call and give us your email address, so we can provide you a return label to ship the system in. Thank you! 888-811-9111
A Z.
Terrible customer service. Rude and unprofessional. Will NOT order from this " company " again
Response from DogtraFeb 12, 2026
I would love to hear from you on why you feel our Customer Service wasn't good. We strive to have excellent support given from our team. Please feel free to email me at [email protected]. Thank you.
Shayna P.
I have not even had this collar for two months. I sent in to have a part fixed and they want to charge me almost $100. The vibrate feature does not work well and isn't adjustable. The customer service is bad. Over priced and under delivered. My cheap amazon one works significantly better.
Response from DogtraFeb 5, 2026
Hi Shayna, We take all customer concerns seriously and want to help. Unfortunately, we haven't been able to locate an account or repair request under our name. Please reach out to us directly at [email protected] and we'll be happy to assist.
Ben R.
Very quick to sell you something but if you have an issue or want to return nobody responds. DO NOT PURCHASE FROM HERE!
Response from DogtraFeb 3, 2026
Hi Ben, We're very sorry to hear about you experience. We've been unable to locate any orders or account under your name in our system, but we would really like the opportunity to help resolve any issues you may be having. Please reach out to us directly at 1-888-811-9111 or [email protected]. If you are located in Canada and were trying to contact Dogtra Canada, you can also email [email protected]. We take all customer concerns seriously and want to make sure your experience is addressed as best as possible.
Liz G.
Ordered a replacement electrode on 12/2/2025.... it arrived in CT on 12/10 and was effectively "lost" according to the USPS. CALalled Dogtra for a refund but was told it couldn't be credited back to my card till it was delivered. The piece plus shipping was less than $15. Reached out on 1/5 about getting a refund. Was told they would refund, they didn't. TODAY, 2 MONTHS LATER THE PART ARRIVES, it was literally sent to New Hampshire. So aggravated about this part, it wasn't expensive but the principal of the matter.
Response from DogtraJan 22, 2026
Hi Liz, we understand how frustrating this experience was, and we appreciate you sharing the details. Your order was shipped on 12/2/2025 and arrived in Connecticut on 12/10, but tracking showed no updates after that. In cases like this, we must contact the carrier to start an investigation. Refunds can only be issued once the investigation is complete and the package is officially deemed lost. In this instance, USPS located the package during their investigation and completed delivery, so a refund was not possible. We're sorry this caused confusion and frustration, we always strive to resolve these issues as quickly as possible while following the carrier's process.
Gary H.
Needed a 5 cent plug for ARC collar that I've had for a bit over a year. The plug covered the charging port on the collar itself. It would not stay stuck. So thinking they were a reputable company I asked for a new one. Cost 75 cents plus $4.50 shipping. I complained and they said they would "one time favor" send me a new one IF I'd pay the freight. An envelope a postage stamp would have made a satisfied customer. They should learn customer service. Never again. Collar is just so, so. Definitely does not have the range advertised in my experience. Maybe in an open field with no obstructions???
Response from DogtraJan 22, 2026
Hi Gary, Our records show that your ARC system was purchased in 2024, which places it outside the warranty period. The replacement rubber charging cap is a part we sell separately, and normally there is a small charge to cover the part and shipping. To help, we offered a one-time courtesy by providing the replacement part free of charge, asking only that you cover the shipping. Since this offer was declined, no replacement was sent. We value all our customers and stand by the solutions we provide to ensure fair and consistent support for everyone.
Lorraine H.
Don't buy from this company ive purchased two of these collars for both my dogs, they both faulty not even 12mth old and paid to return them and they wont exchange, refund or even repair they want us to pay for them to be repaired. Your reply!!!! is rubbish, you have been emailing me... aftercare non existent expensive waste
Response from DogtraJan 15, 2026
Thank you for your feedback. I'm not sure who you may have spoken with previously, as I was unable to locate any orders or repairs under your name in our system. We'd be happy to look into this further and work with you to help resolve the issue. Please reach out to us directly at [email protected] so we can assist.
