DogtraReviews of dogtra.com

This is the second time I have bought a dogtra collar. The first time I bought a pair, and it worked great for about a year, until.the charger wouldn't charge the collar nor the remote. I thought it was something wrong with the charger and I order an extra charger twice! And it wouldn't work. This time, because I love the product I decided to buy another one. Third time that charge, charger wouldn't charge again neither the collar nor the remote. Not sure if this is a common problem or why its happening to me. I make special trips and orders from Canada but I live in Mexico and it is frustrating to me that I cant just ship the stuff back because it would cost me so much.

bonjour suite a une panne d'émetteur 2500TB ,j'ai contacté Dogtra France , pour l'éventuelle réparation , on me demande de tout envoyer , émetteur récepteur , je confirme que seul l'émetteur est en cause (carte électronique ) je reçois un devis de de 243.05€ avec changement de la carte électronique de l'émetteur ( 54.17€ ce qui est logique ) par contre il y a changement du haut parleur du récepteur , des 2 batteries , et du boitier de la télécommande ( le haut parleur du récepteur fonctionne, les batteries tiennent tres bien la charge ) alors pourquoi ?

Ok I bought the Pathfinder September 2020 and I though it was working ok other than never showed the collar that close to me. Collar and connector side by side and it would show the collar 10 to 50 foot from me but I was ok with that problem, I could live with that but then I noticed when I changed the GPS rate from 2 seconds to 10 or 30 second rate to save battery it would go crazy on location of the collar. I could lay the collar on a plastic table with the connector 3ft from it and watch the screen on my older Samsung S7 phone. Screen showed collar was 50 yards in front of me and then next GPS signal collar was 100 yards behind me. It never stopped, every 10 seconds or 30 seconds depending on what setting I had it set for it was showing up somewhere in a 100-150 yard circle. With collar laying still for a few hours it would show the collar had traveled miles when in fact hadn't moved an inch. I only tried the 10 and 30 second rates. I didn't try any of the other GPS rates. I then contacted Dogtra, Nicholas was the tech guy that I talked to and he said try another phone and instead of calling and going thru the wait times to just email him what I had found out to nicholas at Dogtra .com. After installing on an S8 and a S10E I got same results. When I emailed him back, Nick called me and said he was going to try a test Labor Day weekend when he was off. Next week after I emailed him and asked how his test went.. He called me and said he had the same results as I did on his phone and they was now working on the problem, BUT he said the problem was overseas and might take a little bit to get me an answer. He said he would keep in contact with what they was doing. I told him my return window was closing and he said that's ok they would work with me. Around 2 weeks later, return window closed, I emailed and asked how it was going. I received an email from him. Email was short and to the point. It stated that if I wanted to send it in they would check my unit out. No info in anything else. I emailed back and said if he had the same problem on his phones during the test he said he done then I didn't see any help by sending my unit in till they knew they had a fix or a simple update to fix the problem. WELL that email was rejected.... Said my email address was NOW BLOCKED ! It has been 2 months and no fix offered, No call, No email.. Now go figure, with this Pathfinder I have an unreliable unit and they have my money. No I haven't called them back. Why, why waste more time. They know they have the problem and when others have asked me about my unit, I tell them the truth as I just told you...

Growing pains with online transactions. Took two months for what should have been a 3-ish day transaction. Auto-messages excessive for content. Product itself is great.

Persistently malfunctioning receiver and controller. We purchased an ARC Dogtra collar through a trainer. The trainer did a great job but about a week after she returned home with the collar, it stopped working. It was only about 30 days old. Had to call 3X to Dogtra, Finally got the shipping label; sent it to California. More than 2 weeks later, we got the collar back. It's still not working. Looks like it is but no charge at all is being emitted. Went through troubleshooting; still nothing. We paid several hundred dollars for training with the shock collar and have only received a few days worth of training benefit due to shock collar malfunction. Will have to send this back AGAIN and wait AGAIN. I'm purchasing a different brand/provider. Would not recommend Dogtra at all based on our experience.

I had to call Dogtra back for shipping confirmation for an order I had just placed. The call holding process was very annoying and the lady I spoke to wasn't very friendly. It almost seemed I was annoying her and it was an awkward exchange of dialogue. I will buy a Garmin next time just so I don't have to feel that uncomfortable just to talk to someone to resolve an issue ordering replacement batteries.

Ordering was was easy but almost 2 weeks and haven’t received product. Got an email right away that is shipped with no tracking number and nothing since other then an invoice in the regular mail.

Charger cable failed after less than 3 years with light use.